Thornton Flooring

I had a very pleasant experience with the entire process of in store sales assistance from Ann as well as the installation process. Making a carpet change decision is overwhelming but Ann showed me several different flooring and carpet samples. I requested 3 different option quotes and received them very promptly. The installation crew that Ann referred to me were absolutely wonderful to work with and I was very impressed with the job. Overall, the only thing that would have made it better is if someone else had cleaned out the rooms for the carpet and put it all back! I would highly recommend!

Three months ago, we decided it was time to replace the flooring in our home. Our first stop was a flooring store two blocks from Thornton flooring. Big mistake! The salesman was very rude and not helpful at all. Next stop….Thornton flooring. What a difference. The entire staff was welcoming and very helpful. Todd was out shortly after our initial visit to measure and also answered a lot of our questions. Ann, our salesperson was extremely helpful and made it a fun experience in helping us make our decision on carpet and luxury vinyl flooring. And then came Adam our installer, who did an awesome job and was great to work with. The whole experience was wonderful and we would highly recommend Thornton Flooring.

So happy with the entire experience! Devin was very helpful from start to finish, working with me through a power outage, to make sure I got my flooring in time.

Great selection and customer service. Installation needed some follow up repair to make things right, but installers were attentive to finishing the job right after feedback was provided.

We had flooding in our basement this Spring that required some carpet replacement. I went into the store to compare carpet samples and the salesperson said they would have an estimator contact me the next day to schedule a time to come to our home and measure the area. I had to call back 10 days later to ask why I hadn't been contacted. After the estimator came he was supposed to have it written up that night and I would receive a quote in a couple of days. Two weeks later I had to call and ask for the quotes. I had requested two separate quotes to include areas that wouldn't be covered by insurance, and I only received one. I still went forward with Thornton since I had already gone through all of this effort and was told someone would call me in a couple of days to have the carpet layers