TIER 1

Vass, NC · Heating contractor

Rating
4.6/5
★★★★★ 4.6
Reviews
20
Rank in Vass
#5
of 17 home service pros
City Percentile
25%
rating percentile
Address
TIER 1, 3459 US-1 BUS, Vass, NC 28394
Phone
(910) 556-1444
Website
www.tier1-hvac.com
Status
Open 24 hours

TIER 1 is a home service pro located in Vass, NC. It is one of 17 home service pros listed in Vass. Its 4.6-star rating is slightly below the Vass city average of 4.8 stars. It ranks #5 among Vass home service pros by combined rating and review volume. There are 10 photos associated with this location.

About TIER 1

Tier 1 Heating And Air is a veteran owned and operated HVAC contractor serving Vass, NC and the surrounding areas for over ten years. We are dedicated to providing high-quality, reliable HVAC services and solutions to our clients. As certified and... More

Hours

SaturdayClosed

Customer Reviews

★★★★★ 5.0 Matthew Johnson · Feb 2026

Outstanding! I called the office because my HVAC unit was on its last leg and needed replacement. Shortly after I called, Joe came out for an initial site visit to give me a quote for a full installation. He was prompt, professional and answered any questions I had. He left my house with me feeling confident in their services. Less than a week later, the team already scheduled me for a full install and kept me in the loop all the way until the installers arrived to my door. Martin and Riley texted me while they were on the way. They arrived right on time and professional. They treated my home as their own. The installation was smooth, they even had my 3 year old daughter trying to keep getting in the way of them working but they were kind and didn’t let that bother them. They installed

★☆☆☆☆ 1.0 Dave Patota · Dec 2025

The system we had installed 13 months ago and paid $9,300 stopped working so we called out the company who installed our other unit and they found multiple issues with the wiring. It was frayed as if all the original wires were used and not replaced, wires laying on the copper pipes that caused them to short the system, and the list goes on. When our main system originally failed, we were given a price to replace the main unit and the smaller second unit. We didn't do the smaller unit because it was working at that time, but we wanted to know cost to be prepared in the future. Within three months that unit stopped working, which we found odd because their men serviced it while replacing the main HVAC, and not common for two to go in such a short period of one another. The rep gave us a

★☆☆☆☆ 1.0 sunil agarwal · Feb 2026

I’ve had an extremely disappointing experience with this company. During their first visit, they failed to properly identify the source of the leak but still claimed everything was resolved. When the issue persisted and they returned, they provided completely inaccurate information to my Home Warranty company, which only made the situation worse. Their handling of the problem was unprofessional from start to finish, and the lack of honesty felt downright deceptive. Based on my experience, I would strongly advise others to avoid using this HVAC company.

★★☆☆☆ 2.0 Mandy Norwood · Jan 2026

We had them put in our new HVAC system couple months ago. Didn’t know until our heat stop working a month ago that they unplugged our dehumidifier under our house while we were under there looking to see what the issue may be. It worked fine until they installed the hvac system. So we plugged it back up to find out that it is now tripping the socket under the house so what ever they did they messed it up. Being that we went through our home warranty they want send someone back out there to look at what they did. They didn’t even tell us anything about our new unit how many years it’s under warranty or anything. When u call them about what there techs did it’s like they don’t even want to deal with you. It’s not fair to the customers that pay the money to get the hvac and when something goe

★★★★★ 5.0 S. Martin · Dec 2025

Great service from Dennis and Chris! Thank you both. Can’t say enough good things. Issue to my mother’s unit was spotted quickly and repaired in 15 min. Great company. Would refer to anyone. Thanks so much!

Accessibility & Amenities

✓ Wheelchair Accessible Parking Lot

Services

Heating contractorAir conditioning contractorAir conditioning repair service

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This listing is informational. Contact the business directly to verify credentials, services, and availability.