Timber Ridge

My fence project was a 2 part install. For the first phase, I would give them 5 stars. They were friendly, professional, and clean. The fence install was flawless and they a great job installing my fence. The second phase is where I have issues. They booked me 2 months out. I get it, they are busy and a main crew member had real health issues. My complaint is the communication. I had a voicemail as the time came near to start that they would be out on Monday. No show. No contact for a few days until I finally called to ask what was going on. I was told that since I didn't give them a deposit check, they weren't coming out until I gave them the check. That's fine, but communicate that to me. Tell me that before you come out. Give me an address where I need to drop off the check. The firs

We contacted this company back in March about coming and building a fence around our back yard. They sent us a contract and asked for half the amount in order to start about two weeks after giving us a quote. A week later, we sent both the check and contract to them. This was the beginning of April. A month goes by and no one contacted us to let us know if they received the money. So, both my husband and I call and leave voicemails several times. Another week of not hearing anything, we finally got a hold of someone and they said they received the check and they would call us that week to schedule. We did not hear from them that week or the next week, so we started calling again and left several messages. This was in the end of May. Well, another month and a half goes by, and we did not re

I recently had a fence installed and after reading a few of the other posts, i agree with the communication issues. Fence looks great, and once they were here, they did a great job. I also waited more than 60 days. I shopped prices and Timber Ridge was by far the least expensive. Great product, need to communicate better.

Installed fence and never finished the job. A year later and they were suppose to paint within 30-90 days. I contacted them multiple times and can not get them to return call or email to finish the job. Very disappointed.