TN Chimney of Knoxville LLC

Do NOT use this business to repair your Fireplace or chimney. They are HORRIBLE. I am a 70 year-old woman, and they took advantage of that. First, the technician came out to my house one hour later than was scheduled. I had to call to see if he was still coming. He was extremely rude. He did not dust out the gas fireplace. He did not clean out the gas lines. He did nothing but take the glass off, lay in the floor, hit the button a few times to try to light it, look at his phone, and then put the glass back on and told me it needed a part. Then charged me well over $300. FOR NOTHING. I told him to order the part and to contact me. Two weeks later, nothing. Long story short…. me and my family called them at least 12 times during the next month. Everyone answering the phone every single t

Due to a scheduling issue, Jacob arrived almost two hours late for the appointment. Once he arrived though, Jacob was friendly and polite, excellent and thorough in his work. He was careful with the equipment to insure the home was protected during the inspection and did a great job of explaining the issues with the fireplace and chimney. It took two days and a few phone calls to receive the written inspection report. Once the report was finally received, it was very detailed with many pictures. Jacob followed up with a phone call to see if there were questions and quickly sent an estimate for the recommended repair work. I would encourage the office staff to improve their scheduling so that there is adequate drive time between appointments and to be provide support to inspectors in sendi

Updated: After posting my review, the company promptly called me and came to remove my old wood stove from my property! The following is my edited review: The work and workers in the actual project were wonderful. They both stayed until after 7 PM to make sure the job was completed in one day due to some Hurricane Helene supply delays. Our previous stove was a very hefty wood slammer that had stopped working and wasn’t up to code. Our project required a cleaning of the interior of our chimney due to the previous wood slammer. We had to get a liner installed and get a new cap put on because ours was very cracked and damaged. During really bad storms, there is some rattling but no leaks. New flashing was also installed. We have been using the stove for almost two months. We got the Buck

We’ve used our fireplace for 11 plus years now and were overdue for some repair work to the outside and inside. After checking around with a few other outfits, it was apparent that this company had the most experience and knowledge for the project. It was a big expense for us and I now know why after watching the crew work for so long. We’re definitely glad we went with Tn chimney and plan to see them again for our daughters home remodel. All the best!

DO NOT Call these people. We were charged $800 for a cleaning and inspection of two fireplaces. A couple issues were found. Never received an inspection report that was promised. Also I tried contacting the engineer thru the company secretary so I could address the issues that were found. Never received a call back and was promised by the secretary each time he would call the same day. I called at least 7 times. So basically the stole $800.00. I hate liars and thief’s. Special place set aside for them.