Tobacco Road Heating & Air

Jonathan and JR (JB?) came within 1-1/2 hours of our somewhat frantic emergency call to get our heat back before the ice storm. They were very pleasant, communicated just fine, diagnosed the problem quickly ( a bad circuit breaker), repaired easily and did a whole system check. We were very relieved and reassured (and now warm!). We would use them again.

Jonathan was able to identify the problem with our furnace quickly, obtain the needed part, and he came back in the afternoon to fix it. Plus we had him complete the fall/winter checkup. The heat was fixed in one day! Good communication and great service. Highly recommended! We will call Jonathan in the spring for the AC checkup for sure.

Jonathan, the owner, is very kind and very knowledgeable about HVAC systems. He is excellent to have a conversation with and will explain the work very clearly. For those reasons I did not want to write a review, but I would not want a friend stuck with problems as I have been. Tobacco Rd struggles with communication and scheduling. Based on the lack of reliability I would not recommend him to work on your home. Emails and texts unresponded to, proposed work times come and gone, promises not kept… and I still have serious heating and cooling issues. While he apologized for some of the delay in responding, and gave clear reasons he couldn't reply, he again left me hanging a fourth and final time this fall. I rarely write reviews, and want to support small businesses, if they can be tru

Jonathan was great to work with. He was able to diagnose the problem quickly and fixed it. He would be our HVAC person for all future needs. I would highly recommend for any kind of HVAC related work.

Johnathan from Tobacco Road came out to replace a capacitor on my HVAC system, and I couldn’t be happier with the service. He was professional, friendly, and explained everything clearly. The work was done quickly and efficiently, and the price was very reasonable. It’s rare to find someone who combines great service with fair pricing—highly recommend Johnathan for any HVAC needs!