Townsend Energy

I would not recommend Petro for any services. My experience with them has been unfortunately poor. The attached photo is a bill for example that illustrates how problematic their billing systems are when you get billed for a $115 charge that displays as $45 subtotal. For another example we had them do some work at the house and run a propane line for a gas fireplace. They had to leave for an emergency for another job (which is understandable, as it was for a gas leak), but when they came back to finish the work, they charged us twice for coming out to the house. Not only did they charge us for coming out a second time. They charged us for the time is took for the technician to fill out paperwork in his truck in our driveway (this took him over an hour (labor charge) to do, not even su

Asked for emergency oil delivery and was rejected because I’m not a current customer..

My first experience with Petro was awesome. I had a leaking oil tank filter problem and they sent someone out within 2 hours. Tony was great, friendly, smart, very polite and he fixed that filter within 45 minutes. You have a new, happy customer!

I used to have fuel delivered from Rye Fuel (which I used to love), which Petro just recently "took over" or absorbed or whatever, and I've been wholly unimpressed with Petro for several reasons. They haven't migrated Rye Fuel customers over to their online system, so I can't make an online payment, a couple of service calls I scheduled were both cancelled on me mid-way through the time window, when I took time off from work to be home waiting for them, and when I just called to make a payment over the phone I was very rudely informed I would have to call back Monday (it's Friday currently) and then when I inquired if the online payment system had been set up yet, I was again rudely informed that they had no idea, and then was hung up on. So... great experience so far... can't wait for my

So I signed up for automatic refills for both my oil and propane tanks because they told me I had to, okay. Now they have let one of the tanks run totally empty so I have to take another day off to sign the same paperwork I have already signed before. So now I’m waiting here, an hour and a half after I was told they were going to be delivering. I called the office and the woman said the only driver was out, they couldn’t reach him and had no idea whether he would be here soon or whether he would be here at all today. I honestly can’t wait to move so I don’t have to deal with this service anymore. And this is beside the fact that neither of their online portals work. But I mean when the actual driver and service techs get here they’re mostly nice, that’s really the only positive I’ve had wi