Trane Supply

I needed a part for my AC unit control panel. I called several different companies looking for this part and each one said it was a special order part. The last company referred me to Trane because it was a Trane unit. Not only did The Trane Supply store have it in stock they were $54-$67 Cheaper than every other store quote I had received. Diane took my call and was extremely helpful and a delight to speak to. Once we completed the order she transferred me to John for payment. Another very pleasant interaction. He was very friendly as he completed the transaction. It was a very pleasant experience overall. I will definitely use them again.

Ask for a blower motor for a heat pump, was given a condenser fan motor. Had the actual blower motor with me and showed it to the sales man. Paid Hvac tech to install and he realized they had given me the wrong part. You would think a Trane Dealer would have enough experience to know the difference. Very incompetent sales man in this establishment. Would never buy anything from this business again!

Excellent customer service! Called needing a compressor in an emergency for a hospital and those guys were quick to the punch. I was able to have the exact match delivered to the site not even an hour after the call!

Apparently only one person can take cards over the phone and while serving me the counter rep took another call making my company wait on hold for several minutes, I've never had a good experience at this trane and especially from the only person there authorized to take cards at the counter she's rude and only ever listens to half of what I say I have to repeat myself to her several times because she has headphones in the whole time. I will avoid this place because of her at all costs.

Great Customer Service! John extremally helpful anytime you call.