Trane Supply

Wait times! The line was six techs deep and there’s one person at the counter. It’s worse than Walmart! I don’t blame the person at the counter — the counter folks are great — I blame Trane management. I spoke with the branch manager and he said that he’s busy in the back and that we contractors need to be patient. I feel as if my time as a licensed contractor is not valued in that Trane believes it’s OK for me to stand in line 45 minutes to be serviced. That’s unacceptable. I will go out of my way to not deal with Trane.

We had a complete Trane system installed last summer. Now, it's coming into the 2nd summer and it still will not cool the house. It constantly runs when it's 71 degrees outside and we put it on 76. Piece of crap. Should have stayed with Goodman.

Historically, I’ve not had good customer service from Trane. That was not the case today! I met this guy Matt who was fast, friendly, knowledgeable, and didn’t let me wait on my order. Matt thank you. Please keep this excellent service up!

This was a one star review but since the usual rude guy retired, five stars

Great store, always great employees that work here. Like family. They have always gone above and beyond to help. I always go here first. Note* if your in the HVAC field, you know already that the phones for Trane Supply don't connect to the store directly, but to a national store wide system. Giving 1 star for lack of ACTUAL knowledge is childish. If you're looking for repair tips and diagnostic help, YouTube or CALL A CERTIFIED COMPANY.