Tri-State Pools Hixson

Have been with Tri state pools for 6 years. Most amazing, attentive and complete customer service we have experienced.We would not have such a gorgeous, chemistry balanced pool without them! Thank you!

Came in for the first time on Friday and will definitely be back! The staff were friendly, knowledgeable, and helpful. Our pool water looks better than it ever has thanks to their recommendations after they diagnosed our problem. Additionally, I actually felt safe in this store which is a rarity during this pandemic. The store has multiple measures in place to keep customers and staff safe, such as occupancy limits, social distancing markers, and signs asking customers to please not touch anything they aren’t buying. Wish more businesses were taking these precautions! Thanks!

Customer service was horrible. I was there on Saturday afternoon. There were 2 employees. An older lady who assisted a guy and son. The other was sitting at a table. Another gentleman who was actually with me came inside. Him and I looked around the store with not 1 person asking if we needed help. An older white lady came into the store and the young lady who sat the entire time immediately got up, walked the counter, asked if she needed help, and immediately assisted her. Needless to say I will never go back!

Typically have had great service from these folks but this recent experience has soured me considerably. On Wednesday, March 29th, I stopped in and talked to Beverly about my pump unexpectedly dying the past Sunday and about a leak I was dealing with. Beverly took down my information and told me she would try to get someone out on Friday and I would hear from her by the end of business Wednesday. Neither happened. I called Monday and left a message for Beverly. She later returned my call and apologized for dropping the ball. An appointment was set for Wednesday at 4:00. We have severe weather threats that day but at the appointment time, the weather was fine. Regardless, I heard from no one, and no one showed up. I left a message on the answering machine for the business but as of

So I recently called in to have a new pump and filter system installed. I called on a Monday and spoke to Beverly, and she takes my information and schedules my install for that Thursday at 4pm. Thursday morning comes and I call the store there to confirm the install, however I am told by the young lady that answered the phone that Beverly is not working and that she would call her. I was instructed to call back in 15 mins once she had time to speak with her (instead of just taking my number and calling me back). So I wait the 15 mins and then call back, a gentleman answers the phone and informs me that the first lady I spoke with got busy and was unable to speak with Beverly. Fair enough, stores get busy I understand I work in retail. So I ask the gentleman to take my number and call me o