Triple AAA Carpets Inc

I reached out to this company for a quote on repairing wood floor damage in my home. It took nearly two weeks just to get in touch with the one person (Rico) who apparently is the only one who handles estimates. The gentleman at the main office, Jason, left it up to me to contact and reach out to Rico directly instead of mediating the process on his end to ensure things ran smoothly and I didn’t have to chase anyone. After finally getting Rico to come out in the third week, he measured and reviewed the damages and stated he would work up a quote that night for us. Over five weeks later, and after appropriate follow-ups, I still haven’t received anything – quote or response back. If this is how they operate just to provide a quote, I can only imagine how frustrating and unreliable the actua

Only giving a one star because I can’t give less. I Had a vinyl floor put in our home a few years back. This flooring had a lifetime warranty on the product. Spoke with Brent when we had a issue with the flooring coming apart in multiple places throughout the house and he had someone come out and fix the issues. Less then a week later those same exact spots were coming apart again. And now even more spots are coming apart. Called and left multiple messages for Brent never got a call back. Called up again and actually got him on the phone and said he would come out and look again never showed up. Since this time I have called and called and have never received a phone call back or anything. Would never use him again or ever recommend him for anyone to use. He will not call back and not stan

I can't vouch for the quality or installation of flooring, but if it's anything like the honesty of the people there then I have no doubts you'd be in good hands. I came in looking for a specific flooring that needed to be installed within a short timeframe. Bruce was incredibly nice and admitted that while the flooring could be ordered, there was no way they'd be able to install within my timeframe. He then referred me to another company he thought might be able to help. The honesty was refreshing and very much appreciated.

My carpet was installed December 2017. I originally worked with Bruce who could not have been more pleasant and honest. We do not wear shoes in the house and I vacuum at least once a week. The carpet started looking worn and like it needed to be stretched in several places in less than 6 months of installation. When I called Brent told me carpet was warranted for customer satisfaction for 30 days. Little did he know I had taken pics of back of carpet samples saying carpet is warranted for 10 years. He went on to say that my hallway was a high traffic area and that cooking among other things will cause carpet to wear out quicker. He finally agreed to come out and look at the carpet but it was a few months before he came out. He tried to put blame on us for carpet wear. When I showed him p

We called Triple AAA Carpets to set up an appointment for someone to come out to measure and give us a quote for new flooring. We told them what we were looking for (luxury vinyl plank). The person said that someone would be calling us back to set up the appointment. TWO days later, we received a call and set up the appointment. Again, we told the person what we were looking for. The day of the appointment, the gentleman showed up with NOT ONE SAMPLE! He measured and said he would give us a quote "in a day or two". It's been over a week and a half and still NO QUOTE!!!. He even admitted to us that they are not busy and have no walk in customers right now. It was obvious that they don't care if they have work or not. Would never recommend them to anyone!