TruGreen Lawn Care

Worst exp ever. Tecs showing up smoking, facial tattoos… all of my grass is dead. Weeds thriving everywhere. Moles still active. Customer service was rude and interrupted me. Told me they don’t do money back guarantees and I paid a year upfront! So they basically stole a grand from me. Only did like 4 visits 2 of which were redo’s cuz the techs were so bad. One even sprayed on a rainy day. The customer service rep on the phone then said ill just cancel your service and interrupted me and rudely asked if there was anything else i needed then hung up. Wow just wow… BBB complaint coming next.

TruGreen has been doing a good job. I knew it would take a year or two to get all of the weeds gone and fill in the bare spots. Hopefully after one more aeration and reseed we will have it under control.

Updated: When my wife and I moved into our new home, she took care of hiring for lawn care (mowing and weeds). It wasn't until I saw a sign on my yard that I noticed it was the same company we had issues with 6 years ago. We decided to let it ride out to see if 6 years they had changed. The first months of service were great and gave good results! We were optimistic that they had changed and would work. Then we got into this year. As the year progressed we started to notice more and more crabgrass. Multiple contacts resulted in only 'retrests' with no results. See the quality of a yard under TruGreen care. Under no circumstances should anyone waste their time with this company. They have clearly transitioned to bait and switch tactics. Review from 6 years ago - DO NOT USE THIS COMPANY!

Two totally incompetent TruGreen employees did this to my yard on 5/25/21, and didn’t bother to inform me that day what they did to so severely damage the grass. Three phone calls asking for their Collinsville, IL general manager to come to my house and examine the damage have resulted in nothing; he won’t even return my call, let alone show up. I was a very satisfied customer of Country Club Lawn & Tree for many years. It saddened me when Country Club agreed to be bought by TruGreen. TruGreen’s service has been terrible ever since, but never in the 30+ years I’ve employed a lawn care company have I seen such gross incompetence as I did last week when these two guys burned my lawn. The affected areas look like someone sprayed large quantities of Round Up on the grass. Incredible!

I’m very disappointed in how my yard turned out this season, my yard looks worse than it did before using this company. A waste of money! The workers are very professional! It’s the products that were used that I’m disappointed in!