TruGreen Lawn Care

I’m having a reoccurring problem with what I believe is Dallisgrass. I’ve contacted you numerous times about what I thought was crabgrass, and your treatments have been ineffective against this plant. So I was wondering if it requires a different herbicide for control. If it is Dallisgrass, it’s a perennial. Which would explain it’s getting bigger and bigger each year. As you can see from the photos it grows fast and outcompetes. The reason I only gave you 4 stars instead of 5, was because this information was sent to you before the treatment by email and your website messages. I guess the information was not sent to the technician in time. I fault the system for that, not the technician. I would give the technician 5 stars for his part.

Extremely Disappointed – Damaged My Yard and Poor Communication I initially went online to get quotes for lawn care and ended up entering my number on TruGreen’s website. BIG mistake. From that moment on, I was bombarded with constant calls and multiple inconsistent quotes, which felt more like harassment than customer service. Eventually, I agreed to a prepaid package (because apparently that’s the only way they offer it in order to get their promotions), and the first technician who came out was polite and did let me know he was on the property. However, even though they leave behind a sheet saying what they supposedly did, there’s no real explanation. No one tells you what chemicals are being used, how it affects pets or plants, or what specific issues they’re treating in your yard. T

We paid for a one year service to have our lawn over seeded. We told them we only wanted what we prepaid for. And called in to cancel the service before the one year. We received a notice in the mail about a balance going to collections with no prior mailed late notices. When we called in the first representative acknowledged she saw the date we cancelled and that there was a refund owed. When she transferred to the other department to review, the woman said she was mistaken and we owed the $430. There was no consideration otherwise, and she said if the preference is set as email notification they don’t send anything in the mail until the balance goes to collections. This was a terrible experience and be aware that all their services auto renew and they don’t honor it after you call in to

The guys are always polite. He had not been here before ( he said) and asked about the gate. The gate only hides the pool pump. Not sure if he got both sides of the back yard. I didn’t see him go. The grass area is shared with the neighbors so not sure if he knew part was ours. Would appreciate if you could follow up with the technician to make sure. We took out a couple everygreens and there are some weeds in that area

Great service. We have 2 large pups that have doggie door to come and go with. With ask for time notice to seal them inside, always let us know. Yard looks great