TruGreen Lawn Care

So far my service has been poor as my lawn is 40% crab grass. I have a new technician who I’m hoping can solve the visual.disaster my lawn has become. The new technician (Brandon) seemed knowledgeable and was pleasant. I hope he can fix this mess.

TruGreen ruined my lawn. When dry, brown patches first appeared, I tried to get someone to assess the situation. Despite many calls over several weeks I only got lip service, and the problem got much worse. No one even attempted to address my concerns. You can’t reach the local office, only a call center where they “just say what the customer wants to hear.” I got false promises and a destroyed lawn. Read the reviews: good unless there is a problem; but if there is you’re on your own. The "owners" answers to negative reviews are just PR to appear responsive. Good luck.

A manager has visited my property since my discussions with TruGreen after many repeated attempts to explain that I don't want technicians I want a field manager because my lawn is being destroyed. I've sent photos of a lush green lawn no patches. It has been turned into a yellow patched disaster. My neighbors who don't do anything with their lawns have no burn marks on their general lawns. Although very pleasant, The use of technicians that come out not understanding lawns or having enough industry experience is a problem as well. there's a huge communication breakdown among the technicians and various departments I personally had to stop a third technician from attempting to apply a third application on my burnt lawn. My lawn would have been completely White had I not stopped them. I

We were not home at this visit but the technician did come indoor to notify us as we saw on our ring doorbell. We had a Contractor on our property and he did relay to us that the technician was courteous and professional while he was here. Glad to see that after our last visit with a different technician which did no go favorably our feedback to company resulted in this positive experience of today’s visit

Our service came at the end of a rainy day. The service provider answered my husband’s questions about the application and was very thorough. Now that it’s fall and we have completed an entire season of Trugreen care, our previously weedy lawn looks wonderful! The grass looks beautiful ! I’m very pleased with the results.