TTX Company FMO - ATD Alliance

My chassis needed a tire.. I called the customer service number that's posted, once I got to roadability. He said "he'll get someone over there". I sat at roadability for over an hour. I stopped multiple holster drivers during that hour of sitting. (THANK YOU MISS IRENE & JUNIOR)😊😊. By this time it's three trucks in line waiting. I called him again and he said "He's on a service call & it'll be about 15-20 mins" Once the roadability worker came he said "I'll put some air in it & if it's still leaking I'm gonna have to flip you because they don't have any tires for that chassis." Needless to say, we all got flipped. Then I sat at the swing line for another hour😫(Not complaining) they were perfect and efficient. Why does BNSF not have a person there at roadability 25/8?