Twin City Roofing Construction Specialists, Inc.

Avoidable Damage and Poor Accountability In 2022, this company completed a roofing project at my home that resulted in major property damage. A dumpster was placed directly on my driveway without my permission, causing the exposed aggregate concrete to crack and ultimately fail. The entire driveway had to be replaced at a cost of $18,000 (covered by my insurance), and I personally paid $6,000 to replace the adjoining walkway so it would match. When I asked the company to take responsibility, they refused to submit a claim to their insurance, leaving me to handle everything through my own policy and out-of-pocket funds. Multiple licensed roofers and contractors have since confirmed that both the roofing workmanship and site management fell below professional standards. Although insurance

Great communication & exceptional service from start to finish. Friendly office staff scheduled our appointment convenient for us. Paul our salesman/project manager met with our insurance adjuster and within a few days our roofing materials & skylight were delivered. We were very impressed with the roofing crew. They covered our deck, sidewalks, air conditioner with tarps and even protected our plants. They were organized, worked efficiently and did a great job cleaning up. Paul also stopped over to follow up with the roofing crew. We like doing business with family owned Companies that have years of experience and is also environmentally conscious using quality safe products. We highly recommend Twin City Roofing. Bob & Debbie Sawyer

I have not had my roof installed yet so this is a review on the sales process. Paul is highly knowledgeable, professional and adept at the roofing business and interfacing with the insurance company. By the way, sales can only be good if they get support. Tyler, one of the techs , was also on site for the inspection and made a significant and invaluable contribution to the insurance appraisal process. I appreciate Paul’s personal and personable touch to a process that most of us don’t like. Now looking forward to a great roof installation. Installation day: The sales process was wonderful. The after sale Communication however has been nonexistent and poor. After signing I heard nothing from the company for over a eeek. I called the company and asked what was up. They said they woul

I highly recommend everyone stay away from TCR. TL;DR several roofing installation mistakes made, severe lack of communication from TCR throughout the entire process, and I was asked to write a review before work even began - red flag. After getting roof replacement quotes from 5 different companies, I decided to go with the second to cheapest option - which was Twin City Roofing. And of course, I got what I paid for. The problems began after I signed the quote and handed over the deposit check. I live next to a day care and young children play outside all of the time. Paul, the project manager that was working with me, suggested they perform all of the work on the 4th of July week since kids likely wouldn’t be at the day care then. I arranged with my neighbor to not have kids there that

Although the pricing was competitive, it was out of my personal budget, but I still am leaving a review because the sales rep, Malia, was so thorough and the team as a whole was so knowledgeable! I’m keeping them in my back pocket for when I am able to pull the trigger and am recommending them to everyone I know in the meantime!! Thanks for being so awesome.