U-Pack

I used U-Pack to move cross-country/border from NYC to Vancouver, BC, Canada, leveraging the shared trailer service and self-packing and picking up at their respective U-Pack locations. The cross-country service only took 7 business days and paid ~US$3500 for 6 linear feet of trailer space, which is very reasonable for a cross country/transborder mover (in comparison to PODS and a private pod similar space would have been ~US$5500). My experience was very positive and pretty seamless for such big move. My interactions were customer service on-site at both locations was 10/10 and they were very helpful in assisting with issues I had with bulkhead/divider wall. Tracking of the trailer was simple via a link but I also had an AirTag in my belongings :) The only slight annoyance I had in NYC

I used U-Pack for a cross-country move from NYC to WA and they made everything so easy! Their communications were clear, there were no hidden fees, I was able to track my things as the moving truck made its way across the country so I always knew where my stuff was. From the phone staff to the forklift driver who carried my relocube up a steep hill to its final destination, everyone was professional, accommodating, and communicative. If only all businesses could be like this. 100% recommend.

I had an excellent experience with U-Pack. There were no delays with the trailer, and I received regular updates via email and text. Overall, U-Pack was far easier to use than hiring a moving company. Highly recommend!

Do not go to U-pack - I would sincerely give them a 0 star if I could. 1) Unbelievably rude staff who hang up on you when you ask them simple questions about where your items are. 2) They do not show up on time with your items, so if you hire movers you will be hit with additional hourly costs. They told us they would be here anytime between 8 am - 12 pm, they would not give updates, and the items arrived much later than that 3) Once here, they will not call you (the person driving parked so far away as well, adding more time) and 4) When you ask them to park closer, they’ll take an additional hour using their stacker machine to take the packages off of their truck. Service was awful. Find another company. * Update —> even the movers we hired (who were hired in conjunction with upack a fe

Great customer service, A+++++. William/Will was great. Even said that I can finish packing up till 9pm if need be. I was outta there by 8:36; much appreciated.👍🏾 They're very courteous, professional and attentive to your shipping needs