U-Pack

My items arrived in a timely manner from Arizona, but my belongings were trashed! I've made many moves across the country and never had a load look like this one! When I complained to the company, they just wrote it all down, but I never received any call back about my situation and they didn't address it in any way. If you value your belongings DON'T use this company!!

I called the corporate office to reserve a Relocube and explained them my situation (basically moving to a condo with HOA rules and they do not allow trailers, but a relocube would've been fine.) I was never told that they do not have relocubes in my area. The customer service representative went ahead and completed my reservation. The following day they showed up with a trailer. I called the corporate office again and they were charging me $150 for a cancelation fee. I told them this was reserved by a rep who knew my situation, and they said they would drop the fee down to $50. Considering this reservation was made by one of their representatives this is not fair to me, as it was not my mistake. This is the main reason I called them because I wanted to avoid any mistakes!

They raised the price $500.00 after the move. I have to pay it otherwise they won't give me all of my furnishings! DO NOT HIRE THEM, THEY'RE A RIP OFF! I moved from Florida to Wisconsin.

Trailer took 2 weeks to get here from AZ! Typically is a 2-3 day drive. Ridiculous and overpriced.