Union Fuels

When I called for service the lady who answered the phone was very polite and helpful. I'm sure I just got lucky but they actually came out the day that I called which I appreciated so much from them. Jonathan was the technician and did a great, thorough job. He also took the time to explain the problems to me and show me the issues. I will definitely recommend this company to others. Great experience and I appreciated their quick response and help!

Randy at Union Fuel is fantastic. He is the only reason why I stay with this small company. He installed three top of the line Carrier HVAC units in my house for ~$20,000. Their PM service team especially the receptionist, Alyce, is another story. Made an appointment three weeks ahead for an annual PM check. When nobody showed up half an hour after the schedule time, I called and asked if her team is showing up. Her attitude was essentially " I don't give a damn". She showed absolutely no empathy or courtesy. I had to cancel my office half a day so as to be home for this. It is time to look for another company that really wants my business. Owner of Union Fuel: it is time for you to hire a receptionist who send your customers away.

My landlord had Union Fuel come to my house to service the furnace. The guy did a good job but he left with my almost new 100 foot extension cord - that was like $80. I didn't notice it until recently when summer came and I had to go down to the basement to bring all my stuff up and out. Since he was the only one to go in my basement, it had to be him. I was hoping it was just an honest mistake but I contacted Union Fuel twice about it a week or two ago but never heard anything back. The paperwork only showed initials for the technician, which looks like F S, so I don't know his name. Either he doesn't work there anymore or they're just dishonest people and don't care. Still no word after months, no reply anywhere. If you do decide to go with this company for anything besides an oil deliv

I recently had my furnace fail and contacted Union Fuel. To my surprise they came out the same day in the height of their busy season. My furnace was over 30 years old and had to be replaced. Their team came out within 48 hours and had a new furnace installed. I have had three furnaces installed by them over the years and they are by far an exceptional group of people to deal with. Never have I been more pleased with the service I received, especially in these difficult times. Randy is a true professional that cares about his customers and provides the absolute best service you could ask for.

Was with this company for 15 years, for oil, service, and a new AC unit. Everything was good until I had a problem. Water was discovered in my oil tank. when I called to discuss I was met with a very rude receptionist. I called probably 5 times over two weeks asking to speak with a manager, who was never around forcing me to leave messages, and was never called back. Initially I expected to receive a credit for some fuel oil and continue with union fuel as my provider. But now we will be taking our business to one of the many other options in the Lehigh Valley and I strongly recommend you do the same.