Universal Air Conditioning and Heating, Inc.

I just had my heat pump repaired. Universal was fantastic! My tech, Arlene, was friendly, efficient and talented. She went above and beyond to make sure the system was in good working order for the summer. Office manager, Lisa, was responsive and helpful. I highly recommend them!!

We were experiencing an issue with our A/C at our business. I called several company's and Universal was the only to answer the phone. Others eventually called back but several hours later. Universal told me they could have someone out the same day and gave me a time slot. The Technician arrived early and within a few hours determined the problem and ordered the parts. The next day I received a call the parts came in and they were coming right out to replace. The technician also provided advice on a few things to make sure the unit was operating optimally. Everyone I spoke with was friendly and helpful. I will call them again if we ever experience other issues with our system. Thanks to all the technicians who worked on the unit and the office staff who took my calls and scheduled the serv

On August 19, 2020, I contacted Universal AC & Heat to repair a Rheem Heat Pump that was under warranty. I selected this company based on being a Rheem Pro, great reviews, and BBB rating. They sent a technician out and completed a diagnostic and determined that the control board was deficient, and it needed to be ordered and replaced. I assume that the part was ordered that day but instead I get an email from the owner on August 31 to see if I wanted to replace the control board, have the coils cleaned, and sign up for a yearly maintenance agreement. It took this company 11 days in the heat of the summer to place the order and attempt to do an up sale. I wanted to know if the repair cost was parts and labor or just labor. Because I believe that the part should be covered by Rheem and t

When i bought new home air condition never could keep the second floor cool. I thought the unit was too small. Eric from Universal came to the house, counted with windows, did some calculations and was not satisfied with what he saw. He went up in the attic, crawled around and found numerous holes in the duct work, and loose connections that had been existed since the house was built. Instead of selling me a larger more expensive unit, he said lets go and fix all you duct work first. The fix worked! The house on the second floor is cool for the first time in 10 years. While it cost me some money, I was able to delay replacing the unit and when it is time to buy a new one I will be able to buy a smaller one. It the long run it will save me money as I am not longer trying to cool a

We just had our HVAC unit installed yesterday and I could not have been happier with Universal's professionalism. They showed up on the dot for their scheduled timeframe and worked diligently to ensure the installation was thorough. Hopefully, the unit will continue to work well, as it has been fantastic to have air conditioning again! Everything seems to be working wonderfully so far.