Universal Windows Direct of St Louis

I am I love with how my house looks now! My sales rep Corey is amazing and responsive. The crew that did the work did such a great job! The before and after speaks for itself.

We are pleased with the great service starting with Kevin F. (our rep) who remained patient and diligent with our project from start to finish! The installers David, Bella and Marcos went above and beyond expectations. They arrived an hour later than scheduled but, having commuting 2 hrs away, its understandable. They redeemed themselves with phenomenal workmanship and professionalism throughout the day. I would highly recommend anyone looking for new window installations to consider these guys!

We bought a custom arch top storm door from Viviano. The quality of the door is great. Heavy steel frame, glass from top to bottom. Quality closure and lock. Beautiful! The install team were courteous and professional. I am very happy with them. It is not even a day old but we love it and the quality is so much better than the old custom door that was there. We should get a lifetime out of this door. Thanks Viviano!

Price was fine, the general install quality seems to be pretty good. My biggest issue with them is their employees seem to be slobs. When the measure tech came out he emptied which I would guess is a couple weeks of trash from his car into my trashcan without asking anyone and a decent amount of that ended up in my yard. I let the salesman know via text with pics and he didn’t really seem to care. Then a couple days after the install and the snow melting I’m find nails, broken glass and scrap pieces just from the installers all over my yard, which to me is bad enough but I’ve got 2 dogs that could have got seriously hurt due to the installers laziness in not cleaning after themselves. Window quality seems good, price is fine, just all the other stuff they fell way short on.

We were in need of some new windows, we called Universal Windows Direct and they had someone out the next day (even on a Saturday) to chat with us about getting new windows. Scott B. Was very knowledgeable about what we needed and knew the ins and out of their windows. They had the best price for the quality we were looking for and they were very fast and professional. We ordered our windows and we got a message that they had been delivered. We got a call the night they were delivered and they were installed the very next day. Their installer, Caleb; was very nice and he got the job done super fast and they look amazing! I’ve never had windows so nice, no more leaky, drafty windows that don’t fit properly! Thank you Windows Direct, our home looks better than new!