U.S. Pest Protection

I’ve been using U.S. Pest Protection since I bought my house in 2018, and they have been consistently accommodating and pleasant to work with. Over the years, I’ve had different representatives service my home, and each has been courteous, reliable, and great about communicating when they plan to come out. Because this is a lakehouse that isn’t lived in full-time, they have access to a key—-and I can honestly say I trust them completely. My current rep, Travis, is especially professional, respectful, and thorough. I truly appreciate the peace of mind they provide.

We had outo yearly inspection in our crawlspace. Austin and Austin did the inspection quickly. When they finished Keith and I had some questions. We found out the inspection doesn't take long. The biggest cost is the insurance we have if something goes wrong- we are covered. Austin very respectively explained what we needed to know. We were very impressed with his explanation.

Updated review. Three weeks ago, I was requested to contact them to discuss this I have left numerous messages and still have not heard back. JK Brister and Heather you overcharged me 480.00 dollars for and encapsulation with the installation put in upside down and upon supposed inspection after work was complete this was never brought to my attention. So far you have gotten away with ripping me off. I'm sure there are numerous other customers you have scammed too. You are responsible for your employees' mistakes. The following is my original review at the end you will see the owners request for me to contact them. Management is fantastic until they owe their customers money. There are honest employees there. Unfortunately when you have employees who aren't trained and supervised affects

It is unfortunate that I am canceling services for both my home and business. After many years of good communication and service , my experience over the past 6 months has been abysmal. Scheduling has been a nightmare. Before making my decision to cancel services, I requested management to call me 4 different times (in person with a field inspector, talking to the receptionist on the phone, and email). Management never called after being told by the gield inspector and the receptionist that they had given my request to the manager. He essentially "ghosted" me. So when they say " you have my full attention" don't believe them.

Service is very reliable and effective. Our technician Nate was extremely professional and polite. He took care in our interior home space. We had an issue with gnats, and he resolved this as well in our drains. He treated all of our exterior perimeter and structures. Job Well Done!