Velox Air Inc.

Been trying to swallow this. My new home inspection found that Velox removed the liquid tight connector from the unit to pass their thermostat and condenser wire through the same hole… potentially rubbing and shorting out the wires. Chad the super from lennar said they had to keep coming back and reassured me they would fix it. Fast forward a week we move in and I jump in just to verify they fixed it and found this bullshit repair. They can it through the coil panel, which passes across the blower into the electrical compartment. The manufacturer tells you in the manual how to run line and low voltage. If I gotta pull the motor or coil out, or take the panel off I have to remove the low voltage wires completely. This is pretty sad.

Worst AC company that I have ever experienced. Our new home builder went with this company, so we had no other choice. We had an appointment because the new AC unit wouldn't drop the temperature. The service tech came and didn't have a gauge. I'm no expert, but I believe that's the first thing they should carry to check a unit. Then he kept changing the story of what was wrong with the unit. They supposedly figured it out, and we made a new appointment, but they never showed up after my wife took 1 day off work for the first service, then took another day off for the appointment. They didn't show up. We even called, and the lady who answered the phone confirmed our appointment. After the appointment time was missed, I called again and left a voice message never got a call back. Now the tem

My parents had services done this past Tuesday. They have a new built home so they had no choice but to use this company due to their home warranty. They came out changed a capacitor.. after a couple hours unit was not cooling & the temp was rising. My father has medical issues and was left in the heat for hours and they kept telling him was he on the schedule. They even stopped taking his calls!!! I then reached out to them because I myself work in the HVAC industry & this is unacceptable!!! I asked to speak to a manager but he wasn’t available I AM STILL WAITING ON A CALL BACK FROM THE MANAGER RICARDO!!!! Today is Thursday!!! My dad reached out to them several times letting them know the issue they were experiencing. It took them hours to send their sister company to get my parents hous

Velox company did terrible the past year diagnosing my AC unit at my residence. Every two months my AC would go out (yes I kept up with maintenance) and they’d send out a technician telling us a sensor needed to be replaced or maybe you have a hole in your lines that need to be plugged. Maybe you need more refrigerant all for me to go to another company and they tell me none of that was the problem. The problem is my AC compressor has completely gone out. (I live in a brand new house). This faulty AC has cause my energy bill to be sky high all year long all due to Velox sending out in experienced technicians. I do not recommend them to anyone due to their terrible service and lack of communication.

Not sure how I would rate the company overall but our latest tech John was great! In a new build with Velox air unit. He was super helpful. Offered info beneficial to us. Was empathetic about us having to get some things repaired. Wanted to do the job right and he did. We have been in house for a year and had them out a few times. Things kept coming up after a tech was just here. Drain pan bent, a pipe not insulated... within 5 months of moving in we had a broken ac condensation line broke caused mold remediation. Not sure if that is on Velox or the builder though.. but anyway John with Velox is great!!! Thank you John.