Victor's Air Conditioning Co

I've used Victor's for the last 5 years as I have 2 York systems. They replaced a coil on one unit as it was leaking. Just had them out on the other 5 ton unit yesterday. Moe did a great job. Hats off to Sue as she made it happen. They are really busy but she ensured (even with overtime) that they got me squared away. Sue has a tough job dealing with customers and her own team. She is the best. Victor's - work had to keep her.

My wife and I purchased a home built in 1982 with an AC unit built with the house. Last Summer (2013) our A/C went out blowing only hot air. I called another A/C company that charged us $750 to essentially ad freon and I believe vacuum out our coil. That lasted until June this year when the same problem occurred. I called the same company who did the same work but charged $450 this time for just the freon, yet one week later our house was blowing only hot air again. That was an expensive week of A/C. I called them up in frustration. They said I have a leak a coil somewhere and that the only thing they can do is put more freon in and hope it lasts, or replace my entire unit for $8,000 considering the age of the unit. In a panic we needed to get second opinions and we called Victor's Air

I used to LOVE these guys, and if I did this review a year ago I would have given them 5 stars. I had used them for both my home and office, more than once, with great results. This year, we had a problem on the hottest day of the year, a Thursday. Called Victors and they said they would come out either Friday or Saturday. Nothing. Called Monday and they said they were backed up with maintenance contracts and would come out when they could. Waited a while and called another company. It turns out some of the things Victors had worked on before needed fixing again (in Victors defense, they did not install these units). It's now two weeks to the day since my first call when they first said they would come out in a day or two. I called them and they said they could come this afternoo

Victors came for a minor repair (ingnition switch) for our furnace. The repairman was Not the friendliest when I asked him to put something over his boots because there was snow outside. They charged 2 hours for labor that took 20 minutes. The repairman never cleaned up and called to return the following day to pick up his tool he had left on our basement floor. Customer service is lacking on many levels.

We recently had a motor replaced. The service was excellent. The technician that came to our home he was very professional, neat and clean. He diagnosed the problem and gave us a great price for a blower motor. Thank you very much!