Victory Bros.

They charged me over $300 for a diagnostic conducted in 3 minutes without tools. Determined that my furnace had a faulty gas valve and quoted me another $1,300 to fix it. I agreed, they sent another technician to repair it and he declared that it was not the gas valve, did not know what it was and left. The next day I get a call from someone trying to sell me a whole new furnace for thousands of dollars. Victory Bros. HVAC either have very inexperienced technicians or engage in deceptive business practice. Their receptionist is also very unprofessional. I reached out to a recommended technician from the Bronx who was well prepared, eager to help get our heat back on, and actually got the job done. Save yourself the disappointment and money. I gave them one star because my post won't move f

They have Hidden charges. They intentionally use more hours to work so they charge more. If you go through home depot or sears, they will not prioritise their appointments because home depot and sears gives you better rate and warranty.

If I could give -stars I absolutely would. My grandparents contacted Victory Brothers last week after their central air unit stopped putting out cool air to request service ASAP. They were given a service appointment for a week later (scheduled for today between 12pm-4pm). At 3:30pm, I advised my grandparents to contact them to inquire about the ETA. Would you believe after being placed on an extended hold, Victory Brothers fabricated a claim stating my grandparents cancelled their appointment (in the middle of a heatwave). I in turn contacted Victory Brothers to stress the fact there was no way my grandparents would cancel their appointment in the middle of a heatwave and requested to have them serviced as soon as possible as they are seniors living alone. The response I got was extremely

I have had some pretty bad experiences w/ contractors.. from home repair to car repairs.. I'm terrified when there's a need and I'm unable to get a personal referral. Victory Bros were a life saver!! I am fostering my autistic grandson and if you know anything about foster care, know that case managers can pop up at anytime. One came on the day my boil went kaput.. they gave me 24hrs to correct the problem before removing my grandson. I was desperate so I called around, no one available. Remembered I'd driven pass "Victory Bros" building on many occasions, so I called explained my dilemma to the young lady who answered the phone. Not much later two of the nicest, respectful young men ("The Brothers") showed up, detailed my problem, fixed my problem and the fee was surprisingly affordable

All the positive reviews are fake, they will simply rip you. They will charge service charge, plus two hours, plus materials- their goal is to bill you over $1000. I will report about them to bbb