Viking Pest Control

Our technician Bryan was friendly, professional and very helpful. Took care of the immediate issue, discussed what to do, and made me feel that the problem had been dealt with. Easy to schedule and appointment took place as promised. Never a happy time to call pest control but Viking takes out the worry and tackles the issues.

Kwaky Okyere was excellent! His customer service and attention to detail are top notch! Thank you Viking!

I became a customer over a year ago, after discussing specific expectations with a sales representative. When I experienced services issues with initial visits based on the aforementioned expectations, I contacted the sales representative, Corryn T. She took no ownerships and was not especially helpful. I eventually met with a service manager (who was “just OK” but helpful). I find Viking to be somewhat difficult to work with. They use a call center model and assign available technicians, which limits the ability to have a “relationship” with anyone. For example, I’m not sure that we have ever had the same technician more than once. Some of the technicians are very good, some are less good. In addition, they work from a job summary that has never been fully completed (e.g., it does

The technician Reed was knowledgeable, answered all my questions and also reviewed everything before he left. He listen to Ware. I told him we had had previous issues before and went around the Outside of the house several times checking things. He was friendly and definitely took an interest in making sure that I was satisfied and that everything was correct. Very pleased with his service.

This company has outsourced all their customer service to an overseas call center. You can barely understand anything and all my questions had to be repeated 11 times to get some sort of response from the rep. My report was ready for 7 days and I was sitting in limbo with no report. After a 4th phone call, they realized my email was spelled wrong. Terrible customer service. I would rather pay more from a local company that I can get some customer service from.