Virginia Beach Heating and Air Conditioning

Worse than Charter for both timeliness and customer service! Do NOT use! You get what you pay for - they may be cheap, but you're getting shoddy service, and worse, shoddy workmanship. Both our A/C’s broke about a month ago and Impact came out, fixed one and said the other system was good (even though it was sporadically working). Fast forward to this week, and the other unit, the one Impact said was fine, is now fully broken. We had the last appointment on a Friday to get it fixed before the weekend hit. We know it’s highly likely they’ll be late and we fully expected a call, but none came. They never reached out, we waited a full hour after our window and they never had the decency of telling us they’re not coming. There goes our Friday afternoon and our entire weekend without A/C. Th

I am putting a 1 star hoping that they will see this and finally return a phone call. My AC Has been broken for over a month. They came out May 21 and then again when it wasn’t fixed (after missing their appointment one other time) and said they needed to order parts. That was 2 weeks ago. I have called to get an update multiple times and no one has answered or returned my voicemails. I just want an update. Update: this comes a week after the above comment. The saga continues. I went to Impact Mechanical's location because they clearly don't know about phones and THEY DON'T EXIST. Yep folks. 404 Investors Pl Suite 106 is a tax advising company. I asked them and all their neighbors if they knew of Impact or which suite they'd be in and it was a UNANIMOUS "never heard of them". So if you or

I have HSA/AHS home warranty (one company brought out the other). My a.c. unit broke and they sent out this "company". Rob came out June 10, 2019 (unit broke on June 6th) checked it and said it needed parts to be fixed. That was 3 weeks ago and my a.c.is still broken. Where are these parts coming from that it takes 2 weeks? They never answer their phone. Erica is nice when she does answer but I need my a.c.fixed now. Do not use this company unless you like living in a sauna for weeks! I don't recommend American Home Shield warranty either but I'm stuck with them until May 2020. Wish I could give them no stars!

Rob came out to my house and did a great job fixing my ac unit. Home warranty takes a while for anybody to come and even get parts for you but Rob had the parts!! Thanx Rob I definitely recommend this company!!!

Great company my two units went down yesterday morning called Impact Mechanical they came out that evening got both units running. I will recommend Impact to anybody who has hvac problems.