Waco Lock & Key

Rodger was phenomenal! Came in great time, was very patient with my 50 questions trying to make sure I do correctly! Great customer service & communication! Great prices as well! Can’t beat it!

Hands-down one of the best customer service experiences I’ve had in a long time. I called in with questions about getting a replacement key fob and they answered every single one with patience and clarity even over multiple phone calls. They didn’t rush me or brush me off. They gave me the full price breakdown up front (which was actually cheaper than I expected) and never tried to upsell or pressure me. When I showed up, they were fast, friendly, and professional. The process was smooth, and the new fob works perfectly. You can tell they’ve done this a hundred times, they know their stuff. If you’re on the fence or price shopping, I’m telling you now: don’t waste your time driving all over town or calling ten places. These guys are the real deal. Highly recommend — five stars isn’t eno

The person I spoke with was respectful and asked questions to get an understanding of the issue. Unfortunately he was unable to help as my vehicle wasnt able to allow new programming for new keys. Hey got through a lot of his diagnostics fairly quickly and at the very least helped me with what my next step should be since I can’t replace my key.

12/10/2025 — First time customer here … the service went above and beyond! As I waited I observed that every other customer which presented, was a repeat and happy customer (based on their interaction with staff). A professional environment with quality performance — fast and efficient, in a pristine workplace, thoroughly made this a positive experience. Thank you! True to his craft, I do recommend Waco Lock & Key (and I do not write business reviews)!

Had a second key fob programmed. Thankful for the great service here. Friendly, efficient, quick and so much better priced than a dealership. Thank you so much!