Walter Smith Plumbing & Heating

We needed our pullout kitchen faucet replaced (broken hose, no pipework involved). They did not have the same faucet and charged us over $200 for the piece alone. When we asked about the price of the service they told us that they could not give us a price estimate as it was an hourly rate. Naively, we accepted the service and found ourselves billed for FIVE hours of service at a rate of over $120 an hour. Felt taken advantage of.

October 2024 update: Our water pump failed on a Saturday. They (Rick & Co.) were here in 2 hours and (for a bunch of reasons) went through a Herculean effort to successfully replace it. They are the best. I don't know who these people are who wrote this one-star review two weeks ago (whereas my name is public), but we've been using these folks for 20 years and never had any experience that wasn't positive. Of course they are a little pricey -- hello, this is Martha's Vineyard, but they always get the job done. The specific reason I'm posting today is that this is a holiday weekend, they are closed...and yet when I called in with a plumbing emergency, they got back to me in about 8 minutes. How cool is that? Mr. Smith talked me through the solution over the phone -- no charge.

WSP has been winterizing our house and acting as our plumber for over 25 years. Last year they came to fix a problem with our sink and when we came home, the sink was cracked with a note on it saying "do not use." When I called them to find out what happened, they claimed the sink was cracked beforehand. It was not. When I pressed them on it, they were incredible disrespectful and nasty (as another reviewer noted) and at first refused to replace the sink but finally did replace it. Then, when we called them the next time for plumbing work, they told us they were firing us.

Been customers since 1983. WSP roughed our house in 1983. Over the years they replaced water heaters, faucets, shower valves and a renovation of kitchens and baths and a few well pumps. In addition of turning on and off plumbing for 30 plus years Always paid our bills on time etc. To be clear the plumbers and technicians that have performed work ALWAYS were professional and performed perfect work. I noticed after 2010 though it changed for the worse in regards to prices and service from the two women answering the phone As an example in 2009 I asked for a hose bib to be installed. To my surprise I received for $595.00 bill for a hose bib? In my younger years I did plumbing. It would take me an hour to do one hose bib a ball valve, a couple 90’s a union and a couple screws. Add an h

If you are lucky enough to have Walter Smith address your plumbing/heating needs you are in for a very professional and prompt service experience. They have the most amazing service techs and even in an emergency situation can and will address and fix damn near any problem your pipes can dream up.