Ward's Heating & Cooling

Horrible customer service. The owner's wife called my REALTOR inquiring about an invoice that was not even due for 2 weeks!!! I had to call them back 3 times for a repair that ultimately cost me almost $2000 in electric bill.

We were having trouble with our oil furnace, which I don’t know much about. I called at about 9 am and someone was here to fix it the same day at about 2 pm! We’ve used them previously and they were very friendly and efficient. Both times they were here the same day! Definitely would recommend!

We called them last Monday for our gas furnace being out. They showed up quickly so I assumed the reviews may be wrong. He said it was a switch. He took said switch and that was that. Said he would get a new one and come back. Tuesday, Wednesday go by. Nothing! I call and leave a message Thursday morning. Still nothing. Today is Friday, still nothing. Almost a full week with no heat and its been the coldest its been all winter here.

Solid Company with the best interest in their customers. Had a broken oil line, (Thanks to Shentel) and they came out, made the repair, (after plenty of digging) and really did the extra work to insure all was done properly. Gary truly cared about resolving our issues. Very happy with the service and would highly recommend. Thx.

This company is way over priced on their parts. The part i purchased from them, I was charged over $300. After speeking with a couple other different HVAC companies they told me $175. I then proceeded to research online & was able to purchase the same part for $135.