Western Van Lines

You will never meet an actual employee of this company until you contact a broker. As the broker does not have trucks and no DOT licensing they sell the job (you) to a company like Western Van Line who also goes by the name of Planet Van Lines because the reviews on the BBB have become so bad. I am sure soon that they will have yet again another number and name. This company will literally charge you for air in a truck, your actual cubic feet, what you are charged by, WILL increase no matter what. This is how they make their money. Often times it will be a 100 to 500cf up charge which will equal to $500 to $5000 more than what you were expecting to pay and that will not include the extra charges for stairs, long carry, appliances, and other handling charges for large items. These Extras ac

I was grateful I got my possessions at all but they gave me no notice before the unloaders arrived. Calling or emailing customer service was a lesson in futility. Most times I was on hold for 15 minutes then it went to voicemail. I didn't get a call back leaving a voicemail half the time. Email responses were short and not fully informative. Several items were missing like a whole box of clothes, a coffee table, a printer, and a tv leg. The best they could offer me wa a settlement claim. I will not use a van line or interstate moving company again. A few different companies and several people were involved from the broker, the loaders, the drivers, and the unloaders. one didnt know what the other was doing and I didnt really know who to even ask. Not to mention the cost ended up beng twice

I wish I had done more research. A broker will set you up with this awful moving service. Beacon is the broker and is no longer available via a website. Western Van lines did not do a walk through and lied about it. The person in charge of our move in St. Louis, Rodney, argued with me about many of the things I was moving. Very confusing and unprofessional. It's a move don't understand the. They got high on their lunch break - so St. Louis. It took nearly 3 weeks beyond the date we set up for delivery for our belongings to arrive in Virginia. If I had the means and the money I would do more to make sure this company went out of business. Awful employees, awful service. I could NEVER get ahold of anyone. Broke an old table - still haven't heard on my claim and it's been 4 months.

Honestly not worth one star. If i could give them zero stars i would. BEWARE.Were way late with delivery. They were supposed to be here july 11 but didn't show up till august 6. Didn't give 24 hr notice before they arrived like they are supposed to. The driver tried to lie that he gave 24 hours notice when he did not. He tried to threaten a late fee when they were beyond late when in actuality we had to call someone to quickly go down there to sign the paper so they can unload everything because they didn't call till they were actually there because they didn't give 24 hours notice like they are supposed to. Then they were arguing about payment with one another. Then the driver tried to blame us when he lied to the people who were moving about the time that was agreed upon. Completely unpr

Worst moving company. They lie, they overcharge you, damage you belongings and don’t pay anything back. Rude and unprofessional. Use any other moving company. I wish I would have paid more attention to the prior reviews. Terrible not sure how they keep getting away with scamming people. They need to shut down.