Willow Floors

Willow replaced our upstairs carpets. Excellent quality of carpet at a good price. Much better than the box store deal even with their 50% discount. Got a higher quality carpet with a longer warranty at a lower price. Installation was amazing. Four rooms plus hallway and stairs done in one day. Looks awesome! Greg was great to work with and made the process easy. Super flexible. Thank you Willow for the great work.

I have tried contacting the company numerous times with no prevail. These floors have been the absolute bane of my existence. We had Willow install these floors approximately 5 years ago and were ghosted as soon as the job was done. They didn’t place quarter round in numerous areas, there have been HUGE gap issues which has been a constant irritation, and the communication has been a continuous issue. Skip the hassle, spend the extra money and get your floors done by a reputable company.

We got excellent service. We shopped around before choosing willow floors for our carpet replacement. Nick not only match the price, but he beat it. We got some pretty good insights from him. He did not offer any quotes blindly, rather gave an accurate estimate after measuring the unit in person to reduce the carpet wastage before placing an order. He was honest and thoroughly professional. Also, we have got the quickest service that we never imagined it to be after shopping around. Everybody was asking for at least a couple of weeks for carpet replacement due to the shipping and installation team availability. However, Nick asked for a week, which is far lesser than his competitors in the market, but he got it replaced in less than four days after paying our deposit to our pleasant surpr

Edit - after a few months, this company did make it right and come fix the carpet pulling back from the wall. You just have to contact them a lot! :) The seam is still very unsightly, but there is not much that can be done other than replacing it all. So editing my star value. Original: I typically don’t write negative reviews, but after spending quite a bit of money on carpet, I want to post my experience. The pros of this company is the turnaround was quick, although they showed up with less carpet than was needed and had to order more, whatever not a big deal. It was installed fast, and at a better price than most. The cons are - there is a large noticeable seam going down the middle of the floor. Even this, I tried to ignore although most people that have come by have told me that cou

Worst experience ever. I paid 13K to install flooring in my house and it's all crap, from the product to the team to the contractor who did the job, the worst experience is with post service issues and the lack of respect and commitment and knowledge and company values to their clients. I bought my house in 2022, Willow Floors installed 20th Roaring Vinyl Plank flooring in my new house in Nov 2022, the previous owner had a mix of tiles and planks. I reached back to them after 2 months from the installation to report buckling in various areas of the new planks, they came and saw but insisted to claim my house has water leakage causing this issue, for which I paid to several plumber to inspect this and all confirmed there is no leakage or broken pipes under the concrete. I hired a 3rd party