Window World of Orange County

I reached out to Window World to replace our back windows in the den. Everything was going great and I had no issues with waiting the additional time. We were quoted 2-3 months of lead time by our sales rep, Shawn Smith, it took a little over 4. Not a big deal. During our wait, the sales rep measured the windows and someone else came out to remeasure to ensure accuracy. Once the install date came, that's when everything went south. Three of the five windows ordered were way too small for the frames. They measured to the frame of the old windows instead of measuring to the walls. I've been living with three smaller windows for about a month and a half. I've spoken to multiple people in customer service, but I am always given Eli's name. I've spoken to Eli twice and now there is no respons

Very pleased with how my project turned out. Salesman Shawn was professional and courteous. He walked me through the entire process with care and detail. Contractor Art did an amazing job installing the Windows and showed great care and cleanliness. I highly recommend Window World OC and their team.

I have contacted Anthony G. of Window World in Orange County regarding unacceptable conditions of the Custom Exterior Wraps around my new windows several times (8/31/2020, 9/14/2020 and 3/18/2021). He came out on August 25, 2020 to take another order of new windows and taken photos of the Custom Exterior Wraps to send to his General Manager. Never heard from Window World about the wraps. I texted Anthony again on 3/18/2021 and his response "Good morning Ms Marshall As soon as you sent me the pictures I sent them to my General Manager. I also called her and put it in the notes of your second project. I was told they would be replaced at your second install. I am going to speak with my Managers to see what happened." Still no response.

We had purchased windows and patio door from Window World back in 2014. The patio door got cracked for some unknown reasons so we called the company. They sent people to replace the entire left side of the patio door. Then we also purchased another 2 windows from them this year. It took a while but i can understand because of the pandemic. The customer service and quality remain as good as i can ask for. I am very happy about the comapny.

I got several quotes and Window World was by far the cheapest. I could also tell they have an excellent reputation and are well-known. I met with Shawn Smithson, who was very pleasant and knowledgeable. The windows were installed professionally and look absolutely stunning!