Zest Carpet Cleaning

We had Zest clean 4 area rugs. 2 larger ones, a runner, and an antique oriental rug. Overall I was disappointed in the service and it did not match my expectations. I ran the vacuum over the rugs after we got them back and it seemed like the same amount of dog fur came out as before. Additionally it appears that there was no change to a stain on one of the rugs. The way they folded and rolled one of the rugs caused the rubber backing to crack as well. Finally, when my wife originally spoke with them we thought it was going to be around $500 and after they picked them up they quoted almost $1,000 ($5/sqft). Not sure where the miscommunication happened, but for that price we could have just replaced some of the rugs. The owner insisted that they did everything by the book and appropriately,

I had an excellent experience with ZEST CARPET specifically with Erik they are amazing people very fast, responsible, absolutely friendly, and knowledgeable I highly recommend this business.

My 3 small dogs that have peed on my 2 3x5 rugs for years and I could never get the smell out. Eric at Zest was my last try of cleaning them before throwing them away and he got the smells out!!! I’m so happy and excited that I get to use them again! 2nd post - we used Eric again and delivered once again! This time he cleaned an upholstered chair and an 8x10 checkered yellow and cream; both came back brighter and fresher! Eric is now our guy! 3rd Post! Erika restored and cleaned a Morrocan rug I did not store properly (rodent holes and it was filthy). My rug is alive again and has a new place in the house!!

Zest is the BEST! Eric was great at communicating, very friendly and very thorough! He even got what I thought were bleach stains out of the carpet. I am very happy with my clean carpets. I'll be using Zest again!

We recently had our carpet serviced and pointed out specific issues, particularly the dog pee stains. We were offered a good deal and agreed to it. The man was very good at talking and promised to do his best, with us acknowledging that the stains might only lighten and not fully disappear, which was acceptable since the stains were not very dark. However, upon delivery, we were shocked to see two large lines on the rug and the carpet looked dirtier than before. The man returned immediately, but claimed the line was just a shadow. It was clearly a buildup of dirt. Additionally, some knots in the rug were lifted, and he suggested we buy fabric glue to fix it ourselves. How is it fair for us to repair damage that wasn't there before? And how is the situation even acceptable when the knots w