1-Tom-Plumber

I had an unexpected plumbing emergency when a pipe burst late on a Saturday night, and I am incredibly grateful for the outstanding service I received from 1-Tom-Plumber. From start to finish, everyone I interacted with was professional, kind, and truly committed to helping. Addison, the customer service representative, was wonderful. She immediately reached out to find someone who could assist and was so kind throughout the process. Austin arrived that night to handle the emergency and quickly got the water stopped—he was fantastic and brought a sense of calm to a stressful situation. The next day, Thomas and Dee came out and did an amazing job. I ended up needing a new water line, which meant digging, getting under the house, and a lot of hard work. They handled everything with skill a

Thomas Davis was great!! He was so knowledgeable and super friendly! He was able to come the next day after another company had no-showed on us and get it done. And he was faster and half the price of the other company!! We will use him for all our future plumbing needs! And his helper Dee was great too.

Thank you Thomas Davis for coming to my rescue today at my personal home. You have been so nice, understanding and helpful to me with my unexpected emergency. I highly recommend Thomas to anyone needing a high quality plumber. He is GREAT. If I could give over 5 stars I would. Cynthia Williams Weichert, Realtors -Lifestyle Charleston SC

It was a SATURDAY, Tyrese came stated a clog in line. 2.5 hours later said clog was cleared. It was a BIG MESS when he left. My bathroom was clean when he came, but when he left the dirty water had backed up in my shower, and was never checked before leaving. My toilet he had to pull, was placed with different bolts, but stated” he had no caps to replace my old ones. The floor and wall behind my toilet was sprayed with dirty water. Left with a disgusting mess. I’m a senior, and with health issues and to say I was happy would be a big story. Be careful who you use! I called office next Monday, and stated managers were out! Never received a call back to make it right.” No customer service”. Be careful who you hire!!!

Tyrese and Rodger were absolutely fantastic. They quickly identified a leak coming from our upstairs bathroom tub that was draining into the downstairs hallway and kitchen. They explained the issue clearly, worked efficiently, and had everything diagnosed and repaired the same day with zero issues. Professional, knowledgeable, and respectful throughout the entire process. I couldn’t be more impressed with their work and would highly recommend them to anyone needing reliable plumbing service. Thank you both for everything!