1st Response HVAC & Electric Solutions

This is the second time we have used 1st Response HVAC for our furnace issues. They were quick to respond and easy to work with. Justin was the technician both times. He was professional, knowledgeable and got our heat back on quickly. I appreciate the work and highly recommend their services.

I would absolutely never use these guys…ever. Everyone was nice enough and honestly I’m sure they lost money on us trying to make it right. The sales pitch was good, but the execution not so much. Story time… We used first response for a heat pump system 9 years ago. I’m sitting with the heat pump system not working for the 8th time in 9 years…in the cold. It was a Fujitsu heart pump system. Everything went well until it didn’t. 1st winter there was a power shortage that shorted out the system…I had been asked if I wanted to buy a surge protector, but when I pressed if I really needed one they said not really…definitely did! They fixed the motherboard free of charge and had me buy the surge protector. Ok…no big deal. Then began the search for the invisible leak in a closed system

Don't work with this company. After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago and to date I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars and I missed three full days of work for nothing.

I am a contractor in Seattle and have been using First Response exclusively for the better part of a decade. Most of the work they have done for me has been great but the last year or so, the service, the communication and reliability have fallen completely off. Most recently resulting in a leak from a newly installed mini split head unit in a clients house. Freshly installed floors and trim in the house were ruined. When I brought this to Braxten’s attention, he began not answering my calls and refused to take responsibility. I personally ended up paying $5000 to fix the clients home, including paying a different HVAC company to come out clean up their mess. The only good reliable tech this company had was Rylan, he saw the writing on the wall and left. Now I would not recommend using the

We had a ductless mini-split unit installed in our townhouse by Rylan, Chandler, and Isaiah on 2022-02-21 and it was a great experience. They arrived on time, got the job done just like we wanted, and answered the (many) questions we had about the setup. It was a great experience and I would definitely go with this company again. The service specialists were courteous and helpful the whole time they were here and did a great job explaining the process and next steps as they went. I felt bad because this was actually the day we got snow in Seattle, but the group still finished the entire job according to the schedule. When they were finished, Rylan walked us through the system indoors and outdoors to explain how it worked and gave us his contact information in case we had any questions. T