600 Broadway

Do NOT park here if you want to access your car on the weekend. They are closed and the lot is owned by a property management group that is completely incompetent. I parked here on a Friday afternoon and confirm with an in-person attendant I would be able to exit/enter all weekend. When I returned to the garage on Saturday the garage door was down and there was no way to access my car. I spent hours on the phone with the company that manages this floor of the garage and their 24 hour security never came to help. There is no signage stating that the garage in not accessible on the weekend.

Garage is fine but the company that manages it (Metropolis) is horrible. Now requires a phone to pay instead of allowing a physical credit card payment and requires an account which saves your CC and automatically charges it. Also adds on a "service" fee which does nothing but pad Metropolis' pockets. Allowing payment with a physical card which was allowed as of 3 weeks ago would resolve this review.

Do not park here if you can avoid it. Systems like this should not be legal, especially at a hospital. How cruel to make people deal with a stressful and non-functional app-based payment process when they're already going to a medical facility. It's absurd to make people download an app in a concrete parking garage, especially when they obviously have the capability to take cards. Not everything should be on the internet.

The manager of the garage, Metropolis Technologies, Inc., requires you to have a credit card on file with them, which has an additional service charge on top of the parking fees previously in place at 600 Broadway. It's better to park across the street in one of the hospital parking garages, but best to avoid those at 1229 Madison Street (Madison) and 1101 Madison Street (Marion and Minor). They are also under the managerial purview of Metropolis.

They have hidden “service charges” they add on that are not disclosed in price. I cannot believe this isn’t illegal. You also have to pay online now, adding your email address, phone number, cc info, etc. Do not recommend.