A-1 Sewer & Septic

Great customer service and billing. I had a line that needed to be cleaned and then still needed a little bit of work. They sent someone asap. He was super nice, got it fixed, and I wasn't billed again. No one tried to upsell anything which was great. It was my first time using them and now I know I can trust their work and service in the future. Yay!

Jason at A-1 was fantastic. I had two issues for him to check out and he assessed both and clearly communicated a path forward. He was honest and was able to make some repairs without full replacement, saving me a lot of money!

Honestly cannot recommend them enough! We called and they came out same day with no upfront visit fee/cost and they don't start charging "after hours" prices until 11 p.m.! Lorenzo was our plumber, and he was kind, courteous, and answered all of our (many) questions. He put in a lot of effort and time to check all possibilities and find the right answer for us and listened to everything we said. He was thoughtful about keeping our floors/carpets clean (it was raining when he came) and mindful of our pets, making sure they didn't sneak out when the door was opened/closed. He was also just a nice dude that complimented our home and our previous DIY plumbing repairs. The prices were lower than Roto Rooter and just generally fair/reasonable in my opinion. He also provided a free 30-day guarant

A1 was hired to clean the sewer line for my real estate client. Once finished they said it was cleared, but upon buyer’s reinspection, it was not. A1 had to come back a 2nd time to finish the job. They charged for the second trip despite stating it was previously cleared. Apparently from the reviews, I’m not the only one this has happened to. Because I don’t want my client to be harassed for payment, I paid for it. When something isn’t right, you take care of it….That’s how you run a business. (If my “name is not in your system” it’s because I’m not the homeowner)

TLDR: I paid ~$5000 to have two septic riser redone. I ended up having to redo all of their work. NONE of what they installed is there. I got NOTHING for my money. I will attempt to keep this as short as I can. Drainage on my property is not great, after heavy rains water can sit on top of my septic tank for a while before it dries. I needed new risers because my existing ones were not sealed well and would allow rain water to leak into the tanks, filling them up. I explain this to A1 Septic and they said they could redo them. I will say all the techs who came on site were very nice and I believe hard working. The first time they did the install it went reasonably well. It seemed like a good job was done. During backfill however they knocked one of the risers of it's base accid