A-1 Suburban Plumbing Inc

This company is a very family orientated! Dennis came out within a day to fix an unknown leak/pipe burst under my trailer. Unsure of what pipes had burst during freezing weather he was efficient, professional and explained thoroughly what was being done, why and what to prevent future problems from happening! He was very helpful outside of posted business hours! Very grateful to have had my issues resolved in a timely manner!! Would recommend!

Beware! Purchased a “Pivotal Home Solution” via Nicor last August for water and sewer line protection. After paying for 1 year I finally needed a service call. The service technician assigned was from A1 Suburban plumbing. He took a look at my issue and called Pivotal for authorization to clear my clog in my line. He called Valentina from Pivotal who quickly declined my service saying my pipe needed to be a minimum of 6 inches. I’ve had service from other plumbers and they never had an issue clearing the line. When I signed up there was no stipulation on pipe size. I was however given an estimate of $4,700 to install an outside clean out. Nice bate and switch. I paid a whole year for something I was not able to use. I get the feeling theses companies work together and when they decline the

I called to have my septic tank pipe cleaned because it's clogged and Jake was the service tech. He told me to dig out my tank and my distribution box to. He said he'd be back yesterday after I got done. IT IS A 24 HOUR SERVICE!!!!!!! So we dug it out in less then 1 hour and I took pictures and sent them. LIKE I WAS TOLD! I wait for 3 hours for a response. Nothing, so I called them and I got an answering service. They took my information and said. Someone will be contacting you. 14 hours later I contacted them again making sure they got the pictures. They did get them and supposedly Jack was talking to his supervisor about my house. LIES! Then she text messages me telling me he can't come until Tuesday next week. BEWARE DO NOT USE THIS BATE AND SWITCH, FAULSE ADVERTISING COMPANY!!!!!

My experience wtrh A-1 Suburban Plumbing was great. It was a home warrenty call from AWR. The tech was friendly and offered options. I can't remember his name but he said he was from Cedar Lake. I would use them again.

I called to inquire about the service and the clerk Tracy was very rude and ignorant. She breathed and made strange noises in the phone as I asked her about my upcoming appointment. Every time I tried to speak, she spoke over my voice and cut me off. Please don’t use this service because you can not even ask a question to get clarity on the jobs that they are supposed to complete. The woman was very incompetent and because I wanted to know about the job and she was confused, she acted unprofessional. She actually said “Whooooo” loudly in the phone. I believe that they have been at my home before and we had the same issues that we are having to this day. When I asked for a manager or supervisor, she refused to transfer me and then stated that it was her company. They don’t want business. B