Air Care Inc

I have had so many positive interactions with Air Care. We live in a historic 1898 Victorian with crazy old radiators and cast iron piping. Intimidating, to say the least. When we replaced our boiler, Air Care unfortunately had to shift our install date. No problem, but a week before the new install date, our old boiler went out completely. Given that they had bumped us, Air Care sent a tech out right away and got our old one to last another week until replacement. We never got a bill for this. The install was completed without issue and we've had them back for a couple other random things since. I should note also that the boiler replacement qualified for state historic tax credits. Air Care made sure to follow all the stipulations that the state gave us and so we got 25% of the bill back

I've had a lot of mixed feelings about Air Care some of their staff is phenomenal willing to be accommodating the parts guy or the first gentleman that came to our house and diagnosed our issue was great worked with us fantastic but the technician they keep sending out here keeps claiming after it was already inspected that the parts are broken needs a new fan needs a new this needs a new that and I've been without heat for 3 weeks in my house and every time they show up it's another charge it's going to cost extra or my favorite was just give me the cash once I fix it which to me sounded very illegitimate that being said I can't give him more than two stars only for the fact that it has not been a timely repair and their technician was rude and condescending and can't seem to get the job

Recently we were looking to get Mitsubishi wall split AC units installed in our home. Chad was our sales person. He was EXTREMELY attentive to our needs throughout the consultation and bidding process. He was very amazing at returning messages and answering phone calls we had in our decision process. We had lower bids, but none could come close to the outstanding communication skills - Chad is awesome at working with customers. We felt like he really was looking out for our needs - and was willing to work for our business! Once we agreed to move forward, and made our deposit- they continued to exceed our expectations. The completion happened a day ahead of schedule. The installers were efficient, very kind to our family pets- and cleaned up after themselves each day. The equipment works be

A/C quit working mid-day, tried trouble shooting ourselves. Called Air Care. Since it was not a life or death situation, we scheduled for the next day. Tech (Matt) called when he was on his way, diagnosed the problem, made a temporary fix until the correct part comes in and got us back to a comfortable temperature in less than an hour!! Awesome customer service. Even though I could tell they were very busy, they made me feel like a valued customer. Professionals all around!! ***UPDATE*** Correct part came in two days later. Customer service called to let me know. We scheduled for the next morning. Again, Tech (Matt) came out, swapped out the temporary part with the correct part. Very professional and did not waste any time getting me up and running. Bill was incredibly reasona

Zac did an amazing job. He was very thorough and precise on his job. Very confident in his work. I would recommend him for any future services. Thanks again Zac!!!!!