Aire Serv of Oakland County

We were set up with Aire Serv through our home warranty initially to diagnose our 30-year-old AC not cooling. They came out and initially determined that the refrigerant was low and refilled it. However, the AC was still not cooling, and since it was so old, we chose to have it replaced. Our home warranty covered the upgrade partially, and the rest we financed through a 12-month same-as-cash loan offered by Frontdoor, which Aire Serv uses for billing. However, when our HVAC replacement started, they discovered that the plenum and some supply lines were completely rusted out, and our AC had been cooling our crawlspace for who knows how long. This is where Kevin came in and offered to do our plenum and ductwork at cost. We tried to get our home warranty to cover the plenum and ductwork unde

Their response was incredibly fast. When my heating system stopped working, I contacted them at around 11:00 PM, and they immediately scheduled a service appointment for the next day. Since parts needed to be replaced, I expected a longer wait for delivery, especially with temperatures between 3 and -14°F, which made me very worried about my home’s pipes freezing. To my surprise, they arrived the very next day with the new parts already in hand. They were highly professional, friendly, and provided excellent advice on how to keep my home warm while the heating system was down. They are trustworthy and highly recommended.

They quickly diagnosed the issue (the ignitor was not getting power) and though the manufacturer has stopped making replacement parts for my furnace, they were able to acquire and install a retrofit control board. The house is nice and warm again. Danny is a pro!

Extremely happy with the service. They always kept me informed about the time the technician would arrive, send me a picture and the name of the technician so there were no surprises. Once the technician arrived, he was very polite, explained what he was going to do, and when finished explained in detail what needed to be done and everyone was happy. Excellent service

Aaron was a wonderful technician - listened to questions and explained slowly and in a way I could understand. Was thorough in his work and made insightful suggestions.