Aire Serv of Prince Georges County

***EDIT: Just want to say that they blatantly lied in their response to this. Greg never reached out to me once on this matter, nobody did. I had to call their corporate office through Neighborly and even then I never got a call back. So they not only robbed me of over $1000, but they broke my thermostat, did nothing to correct it, and lied about it on this review. Grade A company! 🤬*** **This review is actually for less than 1 star** Im honestly not sure what to say to get people to believe me and avoid this place, so I’ll just share my experience and leave the rest up to you. Greg came out 3 separate times to fix my AC because it would randomly shut off. The first time, he fixed it and when I asked him what the issue was he said “a magician never reveals his tricks”. Okay, I’m quite l

The service with Aire serve was phenomenal from the customer service to the actual installation. Mr. Perry and his team were polite and courteous. They ensured I k ew my installation stone and I was kept abreast of when the installation would take place. I even received a phone call the next day to ensure everything went well.

Overpriced. Reached out numerous times to get a better understanding of the cost I was charged, was promised a call back that never happened. One of the prongs were bent in my thermostat, Greg took a screwdriver and pushed the prong back up. The cost was $300. At the time I had a parent in ICU and needed to go so I just paid in the moment. 3 stars because the heat was fixed and Sequioa the representative who initially fields the calls has amazing customer service.

As always, whenever I call AirServ, they quickly get me an appointment for whatever issues may arise. I had a leaky gas water heater that was leaking water profusely and was swelling in the rear of the unit. Mr. Greg Perry came in assessed the situation and replaced it with a brand new one in a matter of hours. Mr. Perry and AirServ have always been courteous, reliable, and price point friendly the past several years I’ve used them for a variety of jobs in my home. I’d recommend them to anyone in a heartbeat and will be using them shortly for my HVAC tuneup before winter.

Aire Serve of prince George's County provided an excellent service in my home. They were professional in a manner which was expected in their expertise and went beyond their skills. Greg made sure my unit was in good shape to give me a peace of mind. I would recommend Greg and Air Serve of Prince George's County any time.