Choice Floors

Our experience with the hardwood flooring portion of our new build has been extremely disappointing — not just because of the quality issues, but because of how they were handled. From early on, we identified excessive squeaking, inconsistent finish work, and areas that appeared poorly selected or installed. Instead of addressing these concerns constructively, the response was dismissive and defensive. Legitimate questions about workmanship were minimized as “normal,” without meaningful evaluation or transparency. What was most troubling was the tone and approach. Rather than focusing on resolution, we were met with subtle scare tactics and implications that pursuing corrections would cost us money. That is not how a professional installer should engage with homeowners raising reasonable c

Our staircase used to be covered in dated, worn, baby blue carpet. It was the first thing you saw when you walked in the house, and it did not make a great first impression. We called Choice Floors & Stairways for help and they not only executed on our vision for the new stairway, but they were easy to work with, fairly priced, and they gave us extensive options to choose from in terms of flooring, railings, banisters and carpet. From the planners, to the installers, everything was smooth, communication was great and the process was simple. Can't recommend them highly enough!

Choice Floors did not prep our subfloor, let alone clean it, and we continue to have multiple issues with our LVP floor crackling like rice krispies and bumps/humps under the finish that they refuse to fix unless I sign agreements to pay out of pocket despite this falling under our one year warranty. I paid 22,000 dollars for my floors to be installed correctly. After signing agreements to pay out of pocket if no debris is found, they ripped up the floor and found drywall in a dozen different locations spanning 5 rooms. They didn't even bother reinstalling the planks correctly, so now I have gaps in several places on my main floor. They have the audacity to tell me the install was done within spec and that any post drywall cleanup was done "as a courtesy". Attached is just one example o

Nobody was there to give service, they were all in the back, I ordered from store a product that’s not available, why why why no refund? Geez

Choice Floors did an excellent job for us. We purchased and had installed new flooring (luxury vinyl plank, luxury vinyl tile, carpet for the stairs) for our entire first floor. Jordan Ford led the team for our project. He is personable and prompt, responding to text messages and emails promptly. The luxury vinyl installers, led by Alex's team did an excellent job. Of course everything didn't go as planned, but Jordan was quick to provide resolution. At the end of the day, there are no perfect companies, because there are no perfect people. You want a company who can resolve issues quickly and that's what Choice Floors did. I highly recommend them. Jordan made sure we were happy with the installation once everything was completed. We started to use a flooring company in Jessup, MD, but we