Alabama Power

Hueytown, AL · Electric utility company

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Hueytown
#4
of 27 home service pros
City Percentile
46%
rating percentile
Address
Alabama Power, 2901 Allison-Bonnett Memorial Dr, Hueytown, AL 35023
Phone
(800) 245-2244
Website
www.alabamapower.com
Status
Closed · Opens 8:30 AM Mon

Alabama Power is a home service pro located in Hueytown, AL. It is one of 27 home service pros listed in Hueytown. Its 4.2-star rating matches the Hueytown city average of 4.2 stars. It ranks #4 among Hueytown home service pros by combined rating and review volume. There are 9 photos associated with this location.

Hours

SaturdayClosed
SundayClosed
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

Customer Reviews

★☆☆☆☆ 1.0 Sonya Wright · Feb 2026

I always pay at the kiosk, but it was down. Went inside to pay my $220 on my $160 and didn't realize that she shorted me $50 on my payment. Had to go back and have her count down. Of course she she wasn't over and I asked for someone else. Couldn't figure out why a supervisor didn't do the recount and why she stepped behind to use the money counter. But okay

★☆☆☆☆ 1.0 C C · Jan 2026

Alabama Power are liars, plain and simple. I was told one thing and then another, repeatedly, and nothing was the truth. Their customer service is a joke! Hueytown office is rude, dismissive, and completely misleading. It’s honestly sad this is how they treat people who are utilizing their services. I have zero trust in anything they say. Just check the other reviews, these people aren’t lying. This company clearly does not care about its customers at all

★★★★★ 5.0 Cassandra Mickles · May 2025

Ms. Wyetta Jordan (sales consultant) is a wonderful asset to your company. She and Mr. James who works in Energy products and services were very helpful in helping me with my thermostat rebate issue. They were very courteous, patient and diligent in solving my issue with the rebate. With the help of team member James she and he were able to track down my virtual rebate reward that was inadvertently lost from my phone. This was a timely issue and they not once tried to pass me on to someone else. They stuck with me and that meant so much to me. It's very frustrating to be passed on to multiple departments and still not have the issue resolved. Their efforts were a true model of what customer service should be. Your company is fortunate to have these two team members! They both deserve 5

★★☆☆☆ 2.0 Samantha Price · Jun 2025

Sent when and why did they stop taking payments with any kind of debit or credit card on the inside. And that machine outside doesn't always pull up the right account. I almost put money on someone else bill. Why make things harder to pay off they want the money so bad.

★★★★★ 5.0 Tamisha Walker · Aug 2024

My experience at Alabama Power Appliance Center was ok at first. The delivery was horrible. They did not put my new hoses on my washing and took them back with them. When I called and asked them. The guy that set up the delivery had a very nasty attitude. I even contacted the driver. The customer service was horrible. The dryer door has to be slammed in order to close. I hate I even went there. I will never do it again!!!!!!!

Accessibility & Amenities

✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Electric utility company

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This listing is informational. Contact the business directly to verify credentials, services, and availability.