Alabama Power

I always pay at the kiosk, but it was down. Went inside to pay my $220 on my $160 and didn't realize that she shorted me $50 on my payment. Had to go back and have her count down. Of course she she wasn't over and I asked for someone else. Couldn't figure out why a supervisor didn't do the recount and why she stepped behind to use the money counter. But okay

Alabama Power are liars, plain and simple. I was told one thing and then another, repeatedly, and nothing was the truth. Their customer service is a joke! Hueytown office is rude, dismissive, and completely misleading. It’s honestly sad this is how they treat people who are utilizing their services. I have zero trust in anything they say. Just check the other reviews, these people aren’t lying. This company clearly does not care about its customers at all

Ms. Wyetta Jordan (sales consultant) is a wonderful asset to your company. She and Mr. James who works in Energy products and services were very helpful in helping me with my thermostat rebate issue. They were very courteous, patient and diligent in solving my issue with the rebate. With the help of team member James she and he were able to track down my virtual rebate reward that was inadvertently lost from my phone. This was a timely issue and they not once tried to pass me on to someone else. They stuck with me and that meant so much to me. It's very frustrating to be passed on to multiple departments and still not have the issue resolved. Their efforts were a true model of what customer service should be. Your company is fortunate to have these two team members! They both deserve 5

Sent when and why did they stop taking payments with any kind of debit or credit card on the inside. And that machine outside doesn't always pull up the right account. I almost put money on someone else bill. Why make things harder to pay off they want the money so bad.

My experience at Alabama Power Appliance Center was ok at first. The delivery was horrible. They did not put my new hoses on my washing and took them back with them. When I called and asked them. The guy that set up the delivery had a very nasty attitude. I even contacted the driver. The customer service was horrible. The dryer door has to be slammed in order to close. I hate I even went there. I will never do it again!!!!!!!