All Natural Stone

We just had a wonderful experience shopping for tiles at this store for our home remodel. Kia was our sales rep. She has the amazing ability to choose the right colors and her advice was spot on. We also enjoyed having Dan help us with his immense experience with tiles choose the right set for our bathrooms. We learned to appreciate everything from the angle to view the tile (darker if vertical, brighter if horizontal), grout and trim color matching and more. The black friday sale was a nice touch. The best part was the no pressure environment that allowed us to pick the best tiles from this store and match it with what we bought elsewhere. We are looking forward to having All Natural Stone tiles we ordered in our bathrooms soon. I highly recommend this store, especially Kia and Dan.

I worked with Susan at All Natural Stone and feel like I received outstanding customer service with her. I already had an idea of what color/materials I was interested so Susan was able to pull different options to match my vision. She was also able to tell me what the lead times were for different material which did influence which tile we ordered. (I didn't want to wait months for something to come in.) After visiting the showroom, Susan continued to stay connected via email and would always respond very quickly. I even made a mistake and didn't order enough of the large format/mural tiles and she was able to find me solutions to get more ASAP. The only advice I have regarding All Natural Stone is not to order too early or to triple check the amount you need. We have a bunch of extra ti

A great source for granite and tile! I used them for kitchen remodels in 3 homes (and a master bath remodel in one of them). Sal is great!

Summary of what is wrong: After order is placed, the sales rep should follow up with distributor and confirm that order is good and can be honored. In my experience with All Natural Stones, no follow up was done. When I am calling for update on delivery date, the follow up is done to find out the material was potentially given to someone else by the distributor. When the order is cancelled since the back-order dates are not working out, the refund takes multiple calls/ emails and finally an escalation call to manager before it is addressed. When addressed, they need to be reminded to return the Credit Card charge also according to SB 478. By mistake, I was provided the store copy of the sales receipt which showed me cost of getting stones from distributor. There is a 27% markup to give the

Always great service and huge amount of tile options available to see and touch. Highly recommend making an appointment so you can have 1-on-1 attention with a consultant