American Fuel Oil Co

Hi, I called American Fuel because I was having an ongoing problem with my boiler that my regular guy just couldn’t seem to fix. Nick was at my house within an hour and consulted me on what he thought was the problem. The next day he came with a another guy from Fossil Fuel, (they work together) and they fixed the boiler and now it’s like brand new. Saved me thousands as my other guy had been recommending a new boiler. Thanks Nick! Best customer service I’ve ever experienced!

David from American Fuel came out for my residential AC which had stopped turning on. David was fantastic. He was there promptly at my appointment time and got right to work. When he found the problem he was great at explaining to me what the issue was in a way that I understood not having any idea what I was doing. He also was kind enough to to take the time and show me different things I could do to help make my AC unit last as long as possible. Would absolutely recommend him.

Let me attest to the fact this is by far the rudest oil company I have ever dealt with. My experience today completely puts an end to me ordering fuel from this company. As background, I called a few days ago and was placed on the schedule to have oil delivered Saturday January 8th between 8-12. I called at some point to get a sense of when the oil truck would be in the Pembroke area as I needed to leave my home promptly by 12:15 in order to pick up my children. When I called I was told you don’t need to be home they can still deliver oil. At roughly 1:00 and 5 minutes from my home, I was told the oil truck was there. I informed them I was close by and wanted to increase the oil amount. Instead -given that I didn’t make it in the 5 minute period the driver took off without placing

The customer service and timeliness is incredible. This company worked with me on an expensive oil tank replacement and making the cost as effective for my family as possible. I cannot speak highly enough about the kindness here.

I am a long-term customer. American Fuel has always been very responsive for deliveries and always return phone inquiries promptly. Prices are always competitive Would definitely recommend..