American Pest

I signed on with American Pest in October or November 2025. If it weren't for customer service, I would have canceled this service. I wasn't impressed with the initial visual assessment and treatment. The Termite bait traps installed to form an exterior perimeter was also never completed. After a couple of failed attempts, and a no show, I contacted the manager who came out and completed the installation. I also asked that the original person not come back. The manager assured me he will be coming out from now on. I was also told by a customer service that the manager will be coming out in the future. Yesterday was our service day and the invoice stated they were here between 12:40PM and 1:07PM. We were home all day. In the late afternoon when I called to check the status a

I had an incredibly positive experience with American Pest and truly can’t recommend them enough. Haley Damron initially helped connect me with Grace Burningham, who quickly got me scheduled with technician Nicholas Mayberry. The whole process was seamless from start to finish. Nicholas did an outstanding job—not only did he thoroughly inspect my apartment and clarify what was going on, but he also took the time to patiently explain everything and answer all of my questions. Pest management is never a fun situation to deal with, but Nicholas made the experience so much easier. I genuinely felt taken care of, and it honestly lifted a huge weight off my shoulders. By the end of the visit, I felt a real sense of relief, safety, and confidence knowing that my home had been properly inspected

I'd say for the past few years we have had different technicians visit for quarterly visits. Overall I am happy. However that last couple visits we've had Josh doing the services. Very impressed with how pleasant and engaged he is while visiting. I don't really understand the process but Josh talked me through every step. During the last visit this past week I was curious what type of services are done during the winter since the bugs aren't really present. He explained everything he was was going to do on the outside in a way I could easily understand. Very pleased with the past service visits with Josh.

I want to recognize Dwayne from American Pest Maryland South for the outstanding job he did servicing my home at Franklin Park at Greenbelt Station. For many years, I struggled with a persistent roach problem due to residents moving in and out of the building and unfortunately leaving their “little friends” behind. No other exterminator had been able to successfully eliminate the issue—until Dwayne. Thanks to his expertise and thorough work, my home is finally free of these nasty pests. Beyond just solving the problem, Dwayne also provides exceptional customer service. He takes the time to explain what he’s doing and offers practical recommendations and best practices to help keep your home pest-free long term. This is what I call top-tier, 5-star service. Dwayne represents American Pest

We have had American Pest Service for years. The techs we have had come out have always been thorough, polite, and accommodating. Today, we had Robert Padgett come out to the house for a rodent problem in our unfinished attic space, in addition to our regular service. He did an outstanding job of searching for the entry points and doing what he could to remediate them. Great guy, and very conscientious.