Apex Arbor Care LLC

Apex Arbor Care removed a large tree from my back yard near a detached garage. In doing so, they damaged my roof, which is going to cost $3,200 to fix. I've tried to contact the owner and the company on multiple occasions and no one has responded to my requests. I'm now out of pocket for an amount well over what the tree service cost. It's disappointing as all of the service up to that point with the sales manager was fantastic and the quote was competitive. If you're considering Apex, I'd strongly consider you to do two things: 1) they claim to be licensed and insured -- require them to show you proof before you move forward. I may just not be able to find it, but I attempted to file a formal complaint with the state and couldn't find any record of a license. 2) look up their BBB

Warning! Don’t work with this company! They come into your neighborhood saying they’ll give you a deal, because they’re already working with a neighbor, bid low, and will leave you hanging with huge trunks and debris. Three weeks I waited and no returned calls. Simply one text after a week of me calling and texting daily, and never again. The owner said he knew he agreed to remove the tree and debris, that I wasn’t the only one, but he didn’t have money to hire a truck. No one answers at the office number. It was such an awful experience! They don’t stand behind their contracted agreements. Customer service is nonexistent.

Mike was the first representative we met - was refreshing to have a company from my hometown in Louisiana helping with storm cleanup. Jason came by and gave us a quote. I would encourage consumers to be sure everything you want done is documented on that piece of paper. Derek is the tree climber/cutter and does a great job - John was with him cleaning up and assisting him. They started on Sunday evening and got a head start on the job. Monday morning, a crew of 6-7 arrived with a bobcat to get the rest of the tree and debris out. They did that and we are GRATEFUL to have the 60 foot tree removed!

Very unprofessional. Did not finish job, left debris for me to have to dispose of, and left my yard and fence damaged. When they showed up for job, they only completed half of the job and tried getting more money for the already quoted job. They came and snuck their equipment off of our property and then told us to call someone else to finish the job, they didn't want to do it anymore.

Got a quote of $900 to cut down some tree branches hanging over our home and remove all debris. I was promised debris would be removed the next day. It's been over a week they are giving me same response that today is the day they are coming to get it removed. But as of now it's still sitting here. Update: after 3 weeks they finally got all debris removed, not sure I would recommend this company.