Appalachian Heating & Air Conditioning, Inc.

From the first time I contacted Appalachian Heating and Air I can only say good things about the experience. Jamie was so nice and thorough in answering my questions and concerns from start to finish. The technicians, Willie and Colby were great. Willie explained in detail what they would do and how the HVAC system would work and what to expect, since this is my first heat pump. Everything he said was exactly the way things have worked. Issues with the thermostat caused them several trips to fix the issue and it was not through any fault whatsoever on their part. Both Willie and Colby were very professional and extremely nice and always treated me with great respect. One weekend , Willie even called me on his own time to see how the system was working and if I had any questions. That is EX

I rarely leave reviews, especially negative ones, because it is not in my interest to speak badly about any company. However, I feel morally obligated to share this experience due to the level of disappointment and sadness my family went through. During the coldest days of winter, my heater stopped working. I contacted this company, and they came to my home. They were inside my house for approximately 20–25 minutes (as confirmed by my Ring camera) and provided a diagnosis that later turned out to be completely incorrect. Because of the wrong diagnosis, I was left without heat during the coldest days, with my three young children — ages 3, 4, and 6 — in the house. As a parent, this was extremely distressing. I then contacted another company, who came out and fixed the heater immediately,

⭐⭐⭐⭐⭐ AJ and the whole team at Appalachian Heating & Cooling are incredible! AJ went above and beyond from the moment he arrived. He was professional, knowledgeable, and took the time to explain everything in a way that actually made sense. You can tell he truly cares about doing the job right, not just getting it done fast. My system is running better than ever, and the service was honest, fair, and top-quality. If you need HVAC work done, ask for AJ you won’t be disappointed. Highly recommend Appalachian Heating & Cooling!

In 2025, we built our home from the ground up and made a point to work with local companies. Unfortunately, our original contractor went out of business near the end of the project. Appalachian Heating & Air not only assumed the remaining business and employees but stepped in without hesitation and helped us complete the HVAC work for our home. They took over the warranty and finished the remaining work, and throughout the entire process they were reliable, timely, and professional. We truly appreciated their help and would confidently recommend Appalachian Heating & Air for any future project. -Tom & Angie Stacey / Stacey Plumbing LLC

The entire experience from my initial email on their website to the installation completion was fantastic! Jamie was always quick to answer emails many times in the evening hours! She was super polite and helpful. Bobby was great when he came for the initial estimate. He was informative and professional. Even when other service providers were mentioned by me, he NEVER once spoke negative about them. My brother in-law and his brother recommended Appalachian Heating & Air because of their experiences with the business and I would recommend them as well. Between the 3 of us, Appalachian Heating & Air crushed the competition when it came to price. They are here to make a buck obviously, but not here to screw over customers with unnecessary expenses and jacked up prices due to demand. I ha