Appliance Masters

We purchased a Maytag Gas Dryer, Model #MGD5030MW1. After just 1 medium size load of towels, we noticed a vibration that would come & go. I immediately called the store we purchased the dryer from, and they gave us a phone number to call for service. And lucky for us, that led to Clay, from Appliance Masters coming to our home. He was great! He methodically went through the possibilities for the cause of the vibration. You could tell immediately he was a 'Pro' at what he was doing. And even though he already had a long day with 2 more stops after ours, he didn't rush, was friendly, and answered all our questions. After he left, we were left with the feeling we had just witnessed something very rare these days. Someone who really cared about doing a good job!

Repairman arrived about 15 minutes late to the scheduled repair window, better than many repair companies. He was very pleasant and the final bill was as originally quoted over the phone. Service call plus parts including 30 minutes of labor. There were no extra charges for travel time or labor. My only complaint is we were not updated on when the necessary parts had been received to schedule the final repair. A new dishwasher motor was installed. It's working fine so far..if problems develop will update review.

I purchased the newest top of the line, Consumer Report’s highest rated Maytag front loading washer with pedestal. With COVID customers buying all the stock and Whirlpool/Maytag at highest tilt, we waited a long time. When installed and used we were extremely pleased. However, in Spring of ‘21 we noticed no soap was entering the machine, but water was entering the dispenser. We called the store and they apologetically said we had to call Whirlpool, switched to Maytag, then finally an appointment date several weeks later. Diamond Appliance sent two technicians on May 7th for over two hours and they finally ordered a part. Part was installed, but not tested June 4th. Still had a problem. On June 21st another Diamond Tech came locked, but couldn’t unlock the door nor diagnose the problem.

THIS PLACE IS A SCAM! They absolutely are out to scam people. Seeing how bad their reviews are is not shocking. I did not call this company. My apartment building did. I made sure to be home in my studio apartment when he and the maintenance man were scheduled to show up. My dishwasher was, out of nowhere, not filling with water. Upon seeing I was home, the first thing the technician did was say "Oh, you're actually here." He did not have on a mask or ask if he should put one on. Now I'm not arguing for or against masks, but if you work for a company that can't be professional enough to put one on going from home to home out of respect for your customers what kind of company are you? He was abrupt and rude to me repeatedly during the brief encounter. This dishwasher was under warr

To the owner of Appliance Masters, Inc. at 1583 S. 81 St. West Allis, WI, 53214: I am writing to voice with you how upset I am with your companies recent inspection on a washer at my house.  I filed to have someone come take a look at my machine through Maytag's website.  This began the terrible experiences.  After filing, I never received confirmation that someone was aware of my request.  I had the opportunity to schedule several weeks out, sadly none of this was relevant to the actual scheduling procedure.  I finally received an email several weeks later that someone would be able to come out on Feb 11th.  Great, I was excited to have this happen and we began to make plans for it (when my wife would be able to be home, kids coming/going to school, etc.).  The day before (feb 10th) is wh