Appliance Tech Inc.

So far nothing but excellence from this company. Receptionist was very kind and understanding. Even though I did not buy my samsung fridge from here, she had the tech, Josh call me back in which he was trying to troubleshoot and walk me through to fix it myself. Since I was prepared for the worse, to buy a whole new "brain" for the thing, I truly appreciate them trying to save me that and even a service call which will be pricey since I live far away. Haven't gotten it fixed yet, but I say this company has exceptional customer service so far!

Glenn told me the problem with my fridge was the fan and had to order the part. I paid for the service call and he was going to return when he got the part. He later had his office call to say the part was no longer available. I asked for the part member. When I googled it, it’s a $5.00 part and readily available. The fridge is still being sold in the stores.

Called for a repair for my Samsung Washer. Lowe's sends it to Appliance Tech. After multiple phone calls and multiple people at Appliance Tech. They have multiple stories. THey can only Drive to Laurel once a week, Lowes has yet to authorize your repair, then you don't hear from them. So i call, leave a message. I call again and again. Finally I call lowes. We authorized the repair, the service company states parts are on back order indefinitely. Lowes said they will followup within 5 day. Lowe's call me back, we have a tracking number for your part, it will be delivered within a day. Appliance tech calls- Lowe just approved the repair- States we don't have a part yet, not sure when it will be here, but we expect it anyday. We cant repair it at your house, its a major repair and we need t

ZERO STARS. This company needs to lose their Lowe's contract and go out of business! They jerked us around with repairing our brand new washer. Two different "repair" men lied to us multiple times and never fixed our washer, they verified an appt and then didn't show up, made us wait another week for service, and again more and more lies to keep from repairing our machine. I had enough of being jerked around by this company that I finally called Lowe's, and they promptly replaced our washer. I'm also reporting them to the BBB!

0 Stars. I have been dealing with these incompetent people for almost 1 year now. Last August I called to ask if they had any bottom mount refrigerators for sale. The owner's wife, Pam said they just got one in and didn't think there was anything wrong with it. I bought it for $300. Got it home and it didn't work. They sent their "tech" Randy to fix it. He replaced a part, still didn't work. The owner, Cello, came to work on it. Couldn't fix it and decided to take it back to the shop and work on it. Gave me a loaner fridge in the meantime. So the months went by. Every month I would call to check in and they would give me reasons: First it took 3 months to diagnosis the problem. Then, "The part was ordered, don't know when it will be here." Then they said they broke that part and needed to